Top Operations & Support Jobs

Lead and improve operational efficiency, revenue, margins, and client retention across multi-site hospitality programs. Oversee P&L, manage and coach operations teams, implement process changes, negotiate contracts, and maintain client relationships while ensuring operational excellence and staff development.

Manage day-to-day production operations for Java/J2EE applications, ensure 24x7 availability, troubleshoot incidents, optimize performance, automate routine tasks, participate in on-call rotation, support disaster recovery, and work with Agile/DevOps processes and monitoring tools.

Supervise Customer Success and Business Development specialists, manage escalations and account retention, administer Salesforce, Zoom Contact Center, online account opening and chat platforms, ensure compliance with banking regulations (BSA/AML), train and coach team members, compile call analytics and KPIs, and support Deposit Operations and technology road map execution.

Greet customers, answer/direct calls, handle mail and packages, maintain reception area, perform general administrative duties, coordinate communication between departments and image documents as needed. Must be available specified evening and Saturday schedule.

Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.

Manage administrative and HR functions for the School of Nursing research office; support faculty with grant development and submissions, post-award reporting, IRB coordination, database management (including CAYUSE), Hyperion variance reporting, website updates, scheduling, and general research operations to enhance the research mission.

Provide first-line IT support: create and document tickets, triage and troubleshoot incidents, escalate when needed, monitor and communicate incident progress, close incidents, and follow Service Desk policies and shift schedules. Field user communications and perform other duties as assigned.

Provide administrative support and act as liaison for managers and external constituents. Prepare reports, compose correspondence, maintain databases, schedule projects and events, respond to routine inquiries, and perform general office tasks such as typing, filing, data entry, copying, and phone coverage.

Manage ATM deployment processes and escalations, coordinate cross-functional vendors and teams, develop implementation plans and test scripts, track and resolve process breakdowns, measure call/operational metrics, and communicate deployment status and trends to leadership.

Manage office administrative operations, greet visitors, support owner and staff, coordinate vendors and events, perform light bookkeeping and marketing (social media, website), and administer nonprofit/community events.