Top Operations & Support Jobs

Leads customer operations across onboarding, account maintenance, service handoffs, support processes, issue resolution, and performance measurement. Builds playbooks, dashboards, KPIs, and operating routines; partners cross-functionally to improve service quality, efficiency, scalability, and customer experience. Drives AI, automation, process, and system improvements while managing and developing the customer operations team.

The first BizOps hire will work directly with the founders on pricing, revenue modeling, activation analytics, sales operations, recruiting, growth, and other high-priority initiatives. Responsibilities include building AI agents for customers and internal use, tracking company metrics, managing operating cadence, turning analysis into recommendations, and driving unowned projects to completion. The role is fully in-office in San Francisco.

Provides high-level administrative support to senior executives by managing calendars, communications, meetings, travel, documents, expenses, confidential information, stakeholder relationships, and project activities. Coordinates schedules and follow-ups, prepares reports and presentations, maintains records, and helps executives manage priorities efficiently. The role requires discretion, strong organization, communication skills, attention to detail, and flexibility to accommodate occasional overtime or after-hours executive needs.

Provides first-level IT support to healthcare organization employees, troubleshooting hardware, software, Windows, Microsoft Office, network, and printer issues. Serves as the initial contact for technical requests, documents and resolves problems, manages multiple tasks, and delivers customer-focused assistance. The role requires strong communication, attention to detail, independent work, and teamwork. Hours are Monday through Friday, with rotating call coverage.

Provides technical support for election polling locations, including troubleshooting, laptop installation and configuration, equipment security, repairs, retrieval, ticket resolution, documentation, and poll-site setup. Travels throughout Maricopa County, collaborates with poll workers, carries repair materials, and supports election operations during extended, overtime, holiday, and outdoor work conditions.

Leads multiple distribution branches across an assigned zone, overseeing sales growth, profitability, market share, customer satisfaction, employee development, and operational compliance. Manages branch managers, forecasts performance, develops business and marketing plans, reviews P&L, builds customer and community relationships, safeguards company assets, and enforces safety and company policies. The role is based in Austin, Texas, supports several Texas locations, and requires up to 40% business travel.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Manage client tax-related cases from onboarding through completion, provide regular updates and support, coordinate with enrolled agents and compliance teams, handle multiple deadlines, and meet performance targets while maintaining client satisfaction.

Provides executive and site administration support to the VP and GM, including calendar and travel coordination, presentations, reporting, purchasing, invoice processing, visitor support, and event planning. Tracks deadlines, follows up on action items, manages confidential information, coordinates customer and team activities, and maintains contract records. The role is onsite approximately four days per week in Allentown, Pennsylvania.

The Executive Project Coordinator manages the EVP's schedule, travel, and communications while supporting leadership initiatives and coordinating meetings.