https://www.livebinders.com/b/3569203?tabid=860a9cd1-70cc-218c-1a2d-55063c55d10d
What You Should Know About the Help Desk I:
- Typical Hours: Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.
- This position is based within Jefferson Regional Information Systems Department
Job Summary:
The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.
Help Desk I Qualifications:
- High School diploma or equivalent required.
- Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
- Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
- Minimum Requirements:
- Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)
- Soft Skills: Strong problem solving skills, effective communication abilities, and a customer service oriented attitude
- Other Requirements: Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team
- Preferred Requirements:
- Experience: 0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus
- Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.
Benefits & Perks: your health and happiness matters! We offer:
- Competitive Health, Dental, and Vision Insurance
- Short- & Long-Term Disability
- Life Insurance
- Paid Time Off
- Matching Retirement Plans
- Tuition Reimbursement
- Career growth
- And much, much, more!
Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Skills Required
- High school diploma or equivalent
- Basic understanding of Windows operating systems
- Basic understanding of Microsoft Office Suite
- Basic understanding of common IT hardware, including desktops, laptops, and printers
- Strong problem-solving skills
- Effective communication abilities
- Customer service-oriented attitude
- Ability to handle multiple tasks in a fast-paced environment
- Strong attention to detail
- Ability to work independently or as part of a team
- Associate or bachelor's degree in information technology or related field
- CompTIA A+, ITIL Foundation, or equivalent certification
- 0-2 years of IT support or helpdesk experience
- Healthcare environment experience
- Proficient knowledge of Windows operating systems, Microsoft Office Suites, and IT hardware
What We Do
Acute care hospital and health system serving the community with its mission of improving health through excellence and compassion, with the vision of being the healthcare provider and employer of choice in southeast Arkansas.
