Top Operations & Support Jobs

Provide first-line support for bank e-banking and treasury services (ACH, wires, Positive Pay, RDC, Bill Pay). Perform account setup and maintenance, accurate data entry using Jack Henry and Excel, monitor fraud alerts, troubleshoot common issues, escalate complex problems, and maintain regulatory compliance while collaborating with internal teams to ensure excellent client service.

Leads the global Community Management and Customer Support vision for an unannounced live-service game. Builds player feedback loops, support operations, scalable processes, launch communications, community health metrics, and cross-functional partnerships. Establishes both functions from the ground up, manages external partners, represents player needs to executives and development teams, and guides strategy across development, beta, launch, and live operations.

Serves as the first point of contact for visitors and callers, provides customer service, directs phone calls, and supports administrative operations. Duties include preparing documents, sorting mail, filing, monitoring and ordering office supplies, and coordinating office equipment maintenance. Requires strong communication, basic computer skills, and three years of receptionist experience.

Supports daily Ann Arbor office operations by organizing shared spaces, managing mail and packages, coordinating food and beverages, assisting with meetings and events, maintaining inventories and records, coordinating vendors, and communicating facilities needs. The role requires dependable, proactive, detail-oriented service, comfort with hands-on tasks, professional communication, discretion, and the ability to manage multiple priorities on-site.

Test job only; no substantive responsibilities or duties are provided.

This is a general application for candidates whose skills do not match currently posted openings. Applicants are added to the organization’s talent pool and may be considered for current or future positions. The application does not replace applying to specific advertised roles, and candidates are encouraged to check the employment page periodically and submit official applications for suitable openings.

Leads production support for a customer-facing ecommerce application. Monitors performance using Dynatrace and Splunk, resolves incidents within SLA, provides weekly after-hours on-call support, diagnoses recurring issues, recommends performance improvements, collaborates with business and development teams, creates knowledge documentation, and participates in design and knowledge-transfer sessions.

Manage and govern the Microsoft 365 AI and automation platform (Power Platform, Copilot Studio, Azure AI). Own architecture, environment strategy, DLP and connector governance, integration with Azure and enterprise systems, monitoring, cost control, security compliance, and a Power Platform & AI Center of Excellence while partnering across infrastructure, security, and business teams.

Summer 2027 hybrid intern supporting Shure’s Customer Experience department across Customer Success, Applications, Channel Support, and Service/Repair. Responsibilities include responding to customer and dealer inquiries, documenting interactions, assisting with pre-sales leads, coordinating support and repair requests, processing dealer orders, tracking escalations, and providing administrative support. The role requires strong communication, organization, problem-solving, customer service, and Microsoft Office skills.

Serves as a strategic partner to founders and executives by managing priorities, filtering decisions, translating vision into organizational action, preparing high-stakes meetings, synthesizing business reporting, coordinating stakeholders, identifying risks, supporting planning and resource allocation, drafting executive communications, managing confidential information, and leading special projects. The role also owns client satisfaction and evaluates whether engagements continue to meet evolving executive needs.