Top Operations & Support Jobs

Conduct daily quality control checks, random sampling, audits, and call center process reviews to ensure compliance with state requirements and SLAs. Participate in QA calibration, provide analytical feedback on trends and improvement areas, assist with team chats, and support call handling during peak periods. The role is primarily in-office, with potential work-from-home eligibility based on performance.

Provides high-touch administrative support to a private equity founder and General Partner, including complex calendar management, meeting preparation, travel coordination, expenses, confidential tasks, and executive logistics. Manages up to two administrative staff, oversees Austin office services and facilities, coordinates vendors and visitors, supports firm-wide projects, and evaluates AI and office technology improvements.

Handle inbound customer calls and emails, troubleshoot emergency phone and video monitoring equipment, schedule service appointments, document interactions, educate customers, and coordinate with internal teams to resolve concerns. The role requires clear communication, empathy, attention to detail, strong problem-solving abilities, computer proficiency, and the ability to work a regular 40-hour schedule in a high-volume support environment.

Reviews and maintains insurance policies, certificates, endorsements, and related records for accuracy and compliance. Verifies coverage details, tracks renewals and claims documentation, identifies deficiencies, and coordinates with carriers, brokers, lenders, and internal teams to resolve issues. Prepares correspondence and reports while protecting confidential policy and client information.

Provides Tier 2 technical support for internal users and managed services clients. Responsibilities include resolving escalated tickets, troubleshooting Windows, macOS, Microsoft 365, identity, networking, servers, mobile devices, meeting-room technology, and specialized IP-based systems. The role monitors alerts, coordinates vendors and escalations, maintains ticket documentation, contributes to knowledge resources, delivers customer service, and participates in on-call rotations.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Provides operational, administrative, and coordination support across internal processes, leadership activities, reporting, meetings, events, vendors, invoices, and cross-functional initiatives. Maintains Salesforce and Power BI workflows, trackers, dashboards, documentation, and action items. Coordinates logistics, onboarding, communications, procurement, and travel while supporting process improvements and handling sensitive information with discretion.

Locate and recover assigned assets, investigate debtors and collateral, communicate with clients and debtors, maintain accurate recovery records, and ensure regulatory compliance. The role requires independent work, strong negotiation and problem-solving abilities, a valid driver’s license, and successful completion of background and drug screening. A recovery agent license is preferred but not required, with training available. Compensation is commission-based with a flexible schedule.

The Operations Manager oversees the daily operations of a shelter, managing staff, ensuring safety and compliance, and driving quality improvement initiatives.

Coordinates daily Washington, DC office operations, including facilities liaison, supplies, deliveries, access protocols, meeting and interview logistics, visitor reception, onboarding, calendars, expenses, subscriptions, travel arrangements, event support, and team resource management. Provides basic technology troubleshooting and administrative support while maintaining an organized, welcoming workplace. The role is part-time, hybrid, and requires occasional early, late, and weekend work.