Treasury Management Support Specialist I

SUMMARY:

The Treasury Management Support Specialist I is responsible for delivering exceptional customer support for all electronic banking (e-banking) platforms offered by the bank. This role serves as a primary point of contact for business customers, assisting with a wide range of treasury services. Responsibilities include responding to customer inquiries, performing accurate and detailed data entry, and supporting the setup, maintenance, and troubleshooting of treasury management products. The Specialist I collaborates closely with internal teams to ensure seamless and positive client experience for all TexasBank business customers.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Assist with daily activities in the treasury management operations group, including account setup, maintenance, and support for treasury services.
• Set up online banking and treasury service profiles for new and existing business clients, ensuring accurate data entry under supervision.
• Provide first-line support for services such as ACH origination, wire transfers, Positive Pay, Remote Deposit Capture (RDC), and Bill Pay.
• Review work related to velocity exceptions for Remote Deposit Capture for Treasury Management clients to ensure accuracy, completeness, and compliance with bank policies.
• Adhere to established policies and applicable regulatory standards to maintain operational integrity and compliance.
• Maintain up-to-date records of service requests, setups, and client changes using internal systems such as Jack Henry Enhanced Account Analysis and Microsoft Excel.
• Respond to internal and external requests via phone or electronic communication within established service level standards.
• Work under close supervision while gaining familiarity with treasury management systems, services, and procedures.
• Assist in the setup and maintenance of treasury management accounts, billing details, and basic service configurations.
• Perform initial troubleshooting of common customer issues and escalate more complex problems to higher-level staff.
• Monitor electronic fraud alerts and promptly flag suspicious activity for further investigation.
• Review customer-submitted documentation related to Remote Deposit Capture velocity exceptions for Treasury Management clients, ensuring accuracy and adherence to established policies.
• Utilize Jack Henry Enhanced Account Analysis and Microsoft Excel for data entry, service tracking, and basic reporting tasks.
• Maintains regular and punctual attendance to support business operations and ensure reliability in meeting departmental needs.
• Perform other duties and special projects assigned to support organizational objectives and enhance operational efficiency.

WORKING CONDITIONS:

• Work conducted in a temperature-controlled, air-conditioned office setting.

PHYSICAL DEMANDS:

• Ability to sit for extended periods of time.
• Occasional walking, standing, bending, squatting, twisting, and reaching.
• Simple grasping and fine manipulation required for handling documents, tools, and computer peripherals with precision.
• Extended periods of keyboarding are necessary for data entry, report generation, and communication through digital platforms.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent.
• Experience with Jack Henry Enhanced Account Analysis.
• 2-4 years of banking operations experience with knowledge of operations, products, and services.
• Strong verbal, written and presentation skills.
• Demonstrated expertise in analyzing data from multiple sources, synthesize information, and apply insights to drive decision-making.
• Highly organized, with the ability gather and analyze data from multiple sources.
• Effective people skills and able to collaborate across cross-functional teams and clients.
• Advanced understanding of technology and digital tools.
• Capable demonstrating resilience and adaptability in a dynamic work environment.
•  Proficiency in Microsoft 365, SharePoint, and Power.

PREFERRED REQUIREMENTS:

• Comprehensive knowledge of TexasBank’s product and service offerings, including a clear understanding of their features, benefits, and applications.
• At least one year of direct experience with Jack Henry Silverlake software, displaying proficiency in its functionalities and applications within a banking environment.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer

TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoffs, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources.