Top Operations & Support Jobs

Executive operating leader responsible for scaling a national commercial HVACR field-service platform. Owns service execution, technician capacity, productivity, P&L performance, customer SLAs, data-driven operating rhythms, leadership development, acquisitions, and operational integration. The role requires improving utilization, routing, dispatch, field economics, billing velocity, customer experience, and organizational accountability while building a repeatable operating model across geographically distributed teams.

Develops standardized operational and financial reporting, consolidates facility data, tracks capital projects and cost savings, coordinates revenue projections, and prepares leadership reporting packages. Supports plant teams with reporting tools, training, data analysis, and ad hoc requests. Partners with quality and operations leaders on cost-of-quality reporting, incentive plan tracking, variance explanations, and leadership meetings.

Coordinates corporate office operations, supervises and trains front office staff, manages workflow, supplies, vendors, facilities needs, records, and customer service. Prepares correspondence, reports, presentations, meeting materials, and minutes; supports financial processes, events, office moves, and special projects. Maintains policy resources and office organization while handling confidential information, competing priorities, and frequent interruptions.

Manages editorial and post-production technology workflows across VaynerX. Oversees media ingest, organization, storage, archiving, proxies, dailies, conform, and delivery while troubleshooting production issues. Serves as the global Frame.io lead, trains editorial teams, documents processes, implements scalable systems, and supports new tools and integrations. Partners with Production, Editorial, Post, IT, and the Director of Technology to improve workflow efficiency and maintain production continuity.

Provides Tier 1 remote technical support for clients across workstation, Microsoft 365, mobile device, printer, application, and connectivity issues. Documents tickets, resolves basic problems, escalates complex issues, communicates status updates, follows security and client procedures, and participates in on-call coverage. The role is on-site and supports multiple client environments while developing technical skills.

Supports U.S. Federal Broadband Programs through site walks, GIS mapping, address validation, financial recordkeeping, reconciliation, invoice preparation, data entry, and development of documentation for broadband program milestones and construction awards serving unserved and underserved locations.

Own and optimize Zuora billing and subscription-management operations, including workflow design, financial reporting, integrations, data flows, automation, and support for product and pricing changes. Partner with technical and business stakeholders, document system architecture and processes, communicate tradeoffs, and lead continuous improvement. The role requires strong quote-to-cash, billing-system design, SaaS operations, systems-design, and business-analysis experience, with SQL and data modeling as bonuses.

Participate in an 11-week hybrid internship supporting ServiceNow and Microsoft 365. Manage tickets, gather business requirements, design technical blueprints, develop custom solutions, create workflows and forms, troubleshoot issues, document procedures, and improve business processes. The role also includes user support, application administration, governance exposure, mentorship, educational seminars, networking, and presenting an improvement initiative.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Support day-to-day property operations including clerical tasks, tenant file maintenance, rent collection, move-ins/move-outs, vendor scheduling, inspections, maintenance coordination, and tenant relations.