Top Operations & Support Jobs

Provides Tier 1 remote technical support for clients across workstation, Microsoft 365, mobile device, printer, application, and connectivity issues. Documents tickets, resolves basic problems, escalates complex issues, communicates status updates, follows security and client procedures, and participates in on-call coverage. The role is on-site and supports multiple client environments while developing technical skills.

Supports U.S. Federal Broadband Programs through site walks, GIS mapping, address validation, financial recordkeeping, reconciliation, invoice preparation, data entry, and development of documentation for broadband program milestones and construction awards serving unserved and underserved locations.

Own and optimize Zuora billing and subscription-management operations, including workflow design, financial reporting, integrations, data flows, automation, and support for product and pricing changes. Partner with technical and business stakeholders, document system architecture and processes, communicate tradeoffs, and lead continuous improvement. The role requires strong quote-to-cash, billing-system design, SaaS operations, systems-design, and business-analysis experience, with SQL and data modeling as bonuses.

Participate in an 11-week hybrid internship supporting ServiceNow and Microsoft 365. Manage tickets, gather business requirements, design technical blueprints, develop custom solutions, create workflows and forms, troubleshoot issues, document procedures, and improve business processes. The role also includes user support, application administration, governance exposure, mentorship, educational seminars, networking, and presenting an improvement initiative.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Support day-to-day property operations including clerical tasks, tenant file maintenance, rent collection, move-ins/move-outs, vendor scheduling, inspections, maintenance coordination, and tenant relations.

Ironstead’s talent community invites candidates interested in software, integration engineering, manufacturing and machining, quality and compliance, growth, or related functions. Applicants should demonstrate ownership, curiosity about manufacturing and hardware, comfort with ambiguity, integrity, and a preference for hands-on collaboration. Resumes will be reviewed for future openings, with no guaranteed timeline or outcome.

Provide phone and written technical support: diagnose, troubleshoot, document issues, update customers, resolve or escalate technical problems, and use business software to track interactions and resolutions while maintaining customer satisfaction.

Supports ticket operations for upcoming performances by providing ticket information, assisting patrons and donors, reconciling finances, preparing reports, learning the ProVenue ticketing system, and proofing performance audits, presales, and VIP package materials.

Supports customer relationships, business initiatives, product launches, business transfers, materials management, RFP responses, forecasts, and business reviews. Partners with Business Unit Managers on daily operations and account management, drives continuous improvement, analyzes business performance, and helps deliver customer-focused solutions. The role offers mentorship and a pathway toward Business Unit Manager responsibilities.