Top Operations & Support Jobs

Direct customer support strategy, operations, and team leadership while transforming support through AI-powered tools and automation. Own patient NPS and core support KPIs, evaluate and deploy support technologies, improve efficiency and resolution outcomes, and report ROI to executives. Partner with Product, Engineering, Data, Clinical, Network Operations, and Customer Success teams while ensuring HIPAA and data-privacy compliance. Recruit, train, and develop support professionals and lead change management for new tools and workflows.

Manages workforce forecasting, scheduling, staffing strategy, real-time adherence, service levels, and payroll operations for a global 24/7 multichannel contact center. Configures Genesys Cloud WFM/WEM, queue design, routing, and Architect flows; analyzes workforce metrics; partners with IT, HR, payroll, and operations; and leads administrative staff. The role supports a remote clinical workforce across regions and channels while improving capacity planning and operational performance.

Leads Caris Detect customer support operations, including team management, case ownership, service levels, escalations, customer experience, performance reporting, platform support, process scalability, and compliance. Partners with clinical, laboratory, billing, commercial, IT, product, and external teams to resolve issues and improve workflows, automation, self-service, and support quality across patients, providers, and strategic partners.

Provides technical support to international healthcare clients through phone, email, and chat. Troubleshoots EMR and patient accounting system issues, documents interactions, collaborates on complex problems, escalates critical incidents, and creates support materials. The role requires strong English communication, technical problem-solving, familiarity with ticketing and CRM tools, rotating-shift flexibility, and the ability to work independently and collaboratively. Spanish fluency and healthcare claims experience are preferred.

Provides on-site IT support for employees and equipment, including desktops, laptops, servers, printers, network devices, phone systems, and wireless access points. Troubleshoots hardware and software issues, gathers problem information, resolves incidents using technical resources, escalates when needed, and documents and tracks tickets. Supports Outlook, Windows, Word, Excel, and other desktop applications while working under immediate supervision.

Review client and vendor contracts to identify and evaluate insurance provisions, ensure alignment with company risk policies, recommend edits, issue certificates of insurance, support contract administration, triage insurance documentation requests, and partner with Legal, Sales, Operations, and Finance on insurance-related contract terms and process improvements.

Leads strategy, administration, and operational oversight for multiple Regional Academic Centers. Responsibilities include expanding clinical education capacity, recruiting and developing faculty, managing hospital and clinical partnerships, approving schedules, ensuring curriculum and COCA compliance, overseeing inspections and reporting, supervising staff, and representing the college with internal and external stakeholders. The role is remote but requires residence near Palm Beach, Florida and extensive travel.

Provides administrative and executive support for the Tucker campus and Campus Pastor. Responsibilities include managing calendars, facility bookings, supplies, visitor communications, staff support, email, expenses, travel planning, task organization, ministry events, and special projects. The role serves as a trusted representative and operational liaison for the campus while collaborating with Events and Hospitality.

Own the data, analytics, systems, and AI-enabled workflows supporting the lead-to-opportunity funnel. Build reporting infrastructure, improve lead scoring and routing, administer Salesforce and sales engagement tools, operationalize targeting and SDR processes, and establish governance across data, automation, lifecycle definitions, and handoffs. Partner cross-functionally with Marketing, Sales Development, Sales, and GTM Systems to improve conversion, speed, quality, attribution, and SDR productivity.

Serve as the business-facing NetSuite Order Management expert to analyze and optimize multi-channel order-to-delivery processes, gather and document functional requirements, lead functional testing, validate integrations, train stakeholders, and support day-to-day order management operations across ecommerce, EDI, and direct sales channels.