Top Operations & Support Jobs

Operates the facility switchboard, routes and places calls, provides directory information, maintains telephone and on-call contact databases, and makes emergency and general PA announcements. Supports patients, families, staff, vendors, and visitors with professional customer service while maintaining confidentiality and HIPAA compliance. Follows safety, quality, teamwork, integrity, and behavioral health standards. Requires a high school diploma or GED and prior customer service or clerical experience.

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

Executive leader responsible for developing and executing franchise operations strategy, improving franchisee profitability and performance, scaling operational support, managing budgets and P&L accountability, leading organizational transformation, and building high-performing operations teams. The role partners cross-functionally with franchise development, marketing, finance, technology, human resources, and shared services while overseeing governance, risk management, operational standards, and continuous improvement across a growing franchise network.

Provides Tier 1 and Tier 2 IT support across multiple company locations. Handles phone, email, walk-up, and ticket requests; troubleshoots Windows devices, mobile devices, printers, networks, accounts, and Microsoft 365. Manages endpoints, user access, ticket documentation, and escalations while supporting infrastructure and security initiatives. Requires travel between locations and strong customer service, communication, prioritization, and troubleshooting skills.

Provide general administrative and operational support for the Memphis oil packaging plant, including AP/AR processing, timecard review and payroll assistance, document administration, supporting safety programs, and assisting production, maintenance, and administrative areas.

Processes contracts, invoices, payments, client billing, statements, and account reconciliations. Maintains physical and digital records, generates reports, tracks job progress, manages departmental workflow, answers phones, handles leads, and communicates with clients about outstanding balances. Requires contract processing experience, proficiency with Excel, QuickBooks, and CRM software, plus strong organization, communication, multitasking, and prioritization skills.

Provides executive administrative and project management support to the Global Head of Alliance Immunology. Responsibilities include proactive calendar management, meeting and event logistics, domestic and international travel arrangements, expense processing, communication prioritization, special projects, and coordination with administrative professionals across a global organization.

Own corporate IT operations while automating identity and access lifecycles, SaaS administration, endpoint security, compliance evidence generation, and IT support. The role includes Okta and SCIM provisioning, MDM management, OS patching, encryption baselines, license reclamation, audit readiness, runbook standardization, and Tier 1/2 support. The engineer will use Python, Bash, APIs, and AI coding tools to replace manual processes with policy-driven workflows and advise Finance and HR on tool administration.

Manage on-site group meal delivery operations at enterprise client offices. Responsibilities include monitoring restaurant orders, coordinating couriers through building procedures, organizing meals, resolving delivery issues, supporting employees, collecting client feedback, and coordinating with internal operations and support teams. This part-time, in-person NYC role requires weekday lunch availability, regular local travel, strong communication, comfort with smartphone apps, and the ability to lift up to 50 pounds.

Creates, governs, and maintains technical documentation for IT and OT infrastructure, including network designs, procedures, runbooks, disaster recovery plans, cybersecurity controls, project records, and training materials. Manages SharePoint repositories, document taxonomies, version control, review workflows, and compliance documentation. Partners with infrastructure, cybersecurity, network operations, service management, and manufacturing technology teams to translate complex technical concepts into accurate, accessible documentation.