About Us
Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 20 million meals.
About the Role
As a Client Operations Associate, you will be Sharebite's eyes and ears on the ground. You'll run on-site operations for our Group Order service at our enterprise client offices, making sure every delivery goes smoothly. Reporting to the Client Operations Lead, you'll work closely with our Restaurant Operations and Customer Support teams so that large group orders arrive on time, are well organized, and leave every client happy.
This is a part-time, in-person role based in New York City. Hours vary based on client order volume, but we aim for 6–15 hours per week of assigned work, mostly during late-morning and lunchtime delivery windows. Candidates should expect regular travel to client offices and potentially partner restaurants within New York City.
What You'll Do
- Monitor group orders after the ordering window closes, working with Restaurant Operations and Customer Care to keep restaurants on track for on-time delivery
- Be on-site at client offices to manage delivery logistics, including escorting couriers through security, freight entrances and other building-specific procedures
- Unpack and arrange large volumes of meals on Sharebite shelves so employees can quickly find their orders
- Stay on-site until all meals are claimed, resolving missing-item or order issues with Customer Support when needed
- Check out with office management after each delivery, collect feedback, and pass it to Restaurant Operations and Client Operations
- Represent Sharebite to employees of our client offices – answering questions, providing support, and receiving feedback
Required Skills and Experience
- 1–2+ years of experience in operations, hospitality, food service, events or a client-facing role
- Dependable, professional and trustworthy, with pride in representing a brand
- Calm under pressure, with the ability to reassure clients without overpromising
- Clear, concise communicator who can relay detailed information quickly to internal teams
- Comfortable and respectful when working with client staff, from office managers to executives
- Ability to comfortably navigate smartphone apps for scheduling, shift updates, and daily operational tasks
- Humble, hardworking team player
- Flexible availability during weekday late-morning and lunch hours
- Comfortable on your feet and able to lift and carry up to 50 lbs
- Speaking a second language, especially Spanish, is a plus
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The compensation for this role is $20-25 per hour, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.
Join our team and help bring do-good, feel-good eating to the world.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].
If you are a resident of the State of California and would like a copy of our CA privacy notice, you may find it here.
Skills Required
- 1-2+ years of experience in operations, hospitality, food service, events, or a client-facing role
- Dependable, professional, and trustworthy
- Ability to remain calm under pressure and reassure clients without overpromising
- Clear and concise communication skills
- Comfort working respectfully with client staff, including office managers and executives
- Comfort navigating smartphone apps for scheduling, shift updates, and operational tasks
- Flexible weekday late-morning and lunch-hour availability
- Ability to remain on feet and lift or carry up to 50 pounds
- Humble, hardworking team-player attitude
- Second-language proficiency, especially Spanish
What We Do
Sharebite is the leading food benefits platform designed for the modern workforce. The world's best companies use Sharebite to elevate employee engagement. Our clients include category-leading companies across the financial services (top-tier investment banks, private equity, hedge funds, real estate), legal (Vault 100 law firms), tech, consumer brands, consultancy, media, agency, education, government, and other sectors. Core to our mission is the belief that each and every one of our stakeholders must benefit from the existence of Sharebite. Every order placed on our platform results in a donation made to alleviate childhood hunger in local communities, via our partnership with Feeding America & City Harvest. Visit sharebite.com to learn more about how your company can improve employee engagement, while also making a difference for small businesses and society.
