Top Operations & Support Jobs

Provides administrative support for filing and compliance agents by managing records, correspondence, mail, Service of Process documents, scanning, database uploads, and Salesforce updates. The role requires high-volume task organization, accurate data entry, professional communication, independent work, and in-office availability Monday through Friday.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Develops and maintains enterprise business continuity and disaster recovery programs; conducts BIAs and risk assessments; establishes RTOs/RPOs; leads crisis response and testing; manages resilience platforms and vendor continuity; reports program metrics to senior leadership; partners with IT, operations, cybersecurity, safety, and audit to ensure continuity across global cold-chain, transport, and corporate functions.

Supports Oracle Fusion and related supply chain applications through troubleshooting, reporting, dashboard creation, data archiving, testing, documentation, and user support. Assists with deploying and maintaining barcode scanners, tablets, mobile devices, and printers. Collaborates with business and IT stakeholders to gather requirements, improve processes, and communicate project status. This paid summer internship is intended for third- or fourth-year students studying business, MIS, supply chain management, or computer science.

Supports an interim CTO and executive leadership team through complex calendar management, travel coordination, meeting preparation, agenda development, minutes, expense reporting, correspondence, event planning, stakeholder communication, and sensitive project execution. The role requires independent judgment, discretion, proactive prioritization, and on-site work in Burlington, Massachusetts one to two days weekly.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Supports the Founder and CEO by maintaining company-wide visibility, tracking commitments, translating priorities into executable plans, coordinating cross-functional initiatives, preparing briefings and communications, organizing company events, and managing executive travel logistics. The role requires strong judgment, ownership, discretion, communication, prioritization, and follow-through in a fast-paced, globally distributed startup environment.

Provides Tier 1–3 technical support for approximately 4,020 employees through Zendesk, including hardware deployment, Windows and Microsoft 365 support, Entra ID administration, mobile device management, remote endpoint troubleshooting, asset tracking, and logistics. Handles escalations, maintains documentation, meets ticket SLAs, supports cybersecurity best practices, and mentors junior helpdesk staff. The role is fully on-site in East Liberty, Ohio, with occasional schedule adjustments for multiple time zones.

Provides first-line aftersales support by responding to customer enquiries, advising on spare parts availability, pricing, and lead times, processing orders and returns, and coordinating with service, warehouse, and technical teams. The role also supports administrative tasks, resolves customer issues, and maintains high customer service standards. Familiarity with ERP systems and Microsoft Office is required, while mechanical or hydraulic knowledge is desirable.

Leads Appen’s IT function, including support, enterprise technology, security governance, automation, vendor management and team development. Owns the IT roadmap, Microsoft 365 and SaaS environment, endpoint and identity controls, SOC 2 and ISO 27001 readiness, technology spend, and AI-enabled process improvement. Partners with executives, Engineering and Product to improve service delivery, eliminate manual work, manage risk and build a scalable, high-performing IT organization.