Top Operations & Support Jobs

Own internal IT operations, including employee onboarding and offboarding, device configuration, troubleshooting, SaaS and identity administration, hardware inventory, office technology, endpoint compliance, access reviews, and SOC 2 support. Build automations for SaaS provisioning, hardware lifecycle management, and IT workflows while improving documentation, security practices, and employee productivity.

Supervises Hotline Specialists across phone, text, and chat shifts; monitors queues, staffing, schedule adherence, service quality, and operational performance. Provides coaching, training, feedback, emergency backup, and performance support. Coordinates crisis-service responses involving 9-1-1, Mobile Crisis, and Child Protection Services. Ensures accurate reporting, resolves operational issues, supports employee development, and participates in special projects and continuing education.

Handles inbound claims calls, documents first notice of loss, answers basic coverage and claims-process questions, and provides empathetic member service. Redirects complex inquiries appropriately, manages overflow calls, communicates service options, verifies information, and uses claims systems accurately. The role requires strong communication, typing, customer service, and Microsoft Office skills, with occasional travel to meetings or conferences.

Provides administrative and clerical support to the Treasury Management department. Responsibilities include maintaining databases, uploading customer agreements, responding to emails and online banking issues, preparing reports and correspondence, coordinating approvals, answering phones, conducting research, scheduling meetings, and operating office equipment.

Provide Tier 1 technical and administrative support for patients and providers using a virtual healthcare platform. Responsibilities include onboarding, troubleshooting, visit preparation, payment collection, patient tracking, prescription handling, telephone triage, HIPAA-compliant documentation, and Zendesk-based issue resolution. The role uses AI support tools, collaborates with clinical and technical teams, and requires a rotating schedule covering mornings, evenings, weekends, and holidays.

Own and improve the organization’s internal operating systems. Lead scorecard, OKR, and KPI implementation; translate strategy into measurable goals; develop operational frameworks and policies; optimize cross-functional processes; identify bottlenecks and risks; and manage the technology stack. The role requires hands-on strategic execution, documentation, training, communication, and organization-wide adoption in a distributed APAC-based team.

Conference-related general application for candidates who attended AUSA 2026 and are interested in opportunities at Firestorm Labs across engineering, operations, manufacturing, and business teams. Applicants should submit a resume for follow-up from the talent team. Export-control eligibility is required for work involving regulated technologies.

Administers and expands the ServiceNow ITSM platform, including permissions, roles, groups, service catalogs, SLAs, CMDB health, system performance, data imports, update sets, migrations, patching, and upgrades. Provides application support, end-user training, and process and knowledge documentation. Requires strong communication skills, ITIL knowledge, and experience supporting IT applications in complex environments.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

Provides executive administrative and finance coordination support to the CFO and Finance department. Responsibilities include preparing meeting materials and expense reports, maintaining financial and tax reporting calendars, coordinating accounts payable and banking activities, administering corporate credit cards, managing files and contracts, supporting insurance renewals and audits, coordinating purchasing, and supervising a part-time Finance Assistant.