Top Operations & Support Jobs

Provides administrative, operational, and client service support to wealth management advisors and high-net-worth clients. Responsibilities include client onboarding, account opening, asset transfers, account maintenance, money movement, distributions, estate settlement support, client offboarding, CRM record accuracy, and workflow improvements. The role also supports firm initiatives and requires collaboration across multiple offices, with occasional travel to Camp Hill and Lancaster.

Provides on-site technical support across manufacturing and office environments. Responsibilities include deploying desktop software, troubleshooting systems and applications, supporting onboarding and terminations, administering printers, managing IT inventories, and escalating incidents appropriately. Supports Windows, iOS, Android, Microsoft 365, RingCentral, Intune, Autopilot, Freshservice, and engineering applications. The role requires local travel, occasional after-hours support, and physical work across facility settings.

Leads the IT function, managing helpdesk operations, device lifecycles, onboarding and offboarding, Microsoft 365, identity platforms, endpoint security, vendors, policies, and disaster recovery. The manager will lead migration from hybrid Active Directory to cloud-based Microsoft Entra, automate HR-driven account provisioning, support investigations, oversee IT projects, and develop the IT team while ensuring reliable, secure, and well-documented technology operations.

Provides patron service and maintains library collections by checking in, sorting, shelving, shifting, straightening, repairing, and routing materials. Retrieves requested and held items, assists patrons with services and materials, operates basic automated materials-handling equipment, monitors deliveries, submits statistics, and supports library events. The role requires organization, communication, physical stamina, and occasional evening and weekend availability.

Coordinates client service desk operations by answering calls, triaging and assigning tickets, scheduling technical resources, communicating status updates, escalating issues, and following up on resolutions. Maintains client information, supports reporting and process improvements, monitors service quality, identifies business opportunities, and assists with technology research. The role requires strong customer service, communication, organization, multitasking, empathy, and flexibility.

Manages day-to-day operations across multiple projects, crews, locations, or high-value accounts. Supervises staff, oversees supplies and production, verifies quality and performance metrics, maintains schedules, handles administrative documentation, and ensures compliance with safety and HR policies. The role also coordinates billing, hours, supply tracking, and other operational functions while supporting established business goals.

Lead Suno’s Trust & Safety policy portfolio, including content and behavior standards, machine-enforceable enforcement criteria, generative AI music risks, regulatory requirements, escalation frameworks, and public policy communications. Partner with Product, Engineering, ML, Legal, and Communications to embed policy into product development, calibrate enforcement, measure effectiveness, and address issues involving impersonation, rights abuse, synthetic content, fraud, bots, and identity.

Owns and continuously improves end-to-end business processes, including process strategy, documentation, governance, KPI monitoring, redesign, change management, training, and stakeholder alignment. Serves as a process subject matter expert, identifies inefficiencies and compliance risks, and partners with IT and operations to implement supporting systems. Requires HVAC manufacturing operations experience and familiarity with Lean or Six Sigma methodologies.

Audits purchase orders, vendor confirmations, invoices, material lists, and job costs across multiple markets. Investigates pricing and billing discrepancies, verifies compliance with builder specifications and quality standards, escalates corrections, and collaborates with operations and branch managers to maintain accurate data. The role requires construction-industry materials knowledge, analytical ability, multitasking, and intermediate-to-advanced Excel skills.

Resolves customer issues through phone, electronic, and face-to-face interactions; follows up after vehicle services; manages accounts, appointments, orders, records, CRM entries, and customer reports. Coordinates with internal teams, provides pricing and delivery information, processes applications, maintains sales, warranty, and inventory reports, and escalates complex concerns to management.