Desktop Support Specialist

Desktop Support Specialist 

Location: Manufacturing facility (on-site, Monday through Friday, normal business hours) 
Travel: Up to 10%, covering local sites as needed 

Position Summary 

We are seeking an IT Helpdesk Technician to be the first point of contact for technical support across our manufacturing and office environments. You will help employees at every level, from the production floor to the executive suite, resolve issues quickly and keep their technology running. This is an in-office role with no remote option. 

Key Responsibilities 

• Deploy and maintain desktop application software 

• Provide technical support to end users at all levels, from front-line staff to executives 

• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, both remotely and in person 

• Support the employee lifecycle, including onboarding new hires, handling moves, and processing terminations 

• Administer printers, including managing service calls and replacing toner 

• Support periodic inventories of IT resources 

• Perform other duties as assigned 

Technical skills 

• Extensive knowledge of Windows OS, iOS, and Android devices 

• Experience supporting Microsoft Office 365, RingCentral, Intune, Autopilot, and Freshservice 

• Experience supporting engineering applications, such as AutoCAD, Gibbs CAM, and Predator 

Professional skills 

• Excellent written and verbal communication skills in English 

• Strong critical thinking, independent analysis, and problem-solving abilities 

• Awareness of SLAs, with good judgment in following the escalation path 

• Excellent time management and multitasking skills 

• Strong work ethic and the ability to see tasks through to completion 

• Ability to work both independently and as part of a team 

• Experience working in both manufacturing and office environments 

Preferred Qualifications 

• Four or more years of professional IT experience in a corporate environment 

• Relevant education or IT certifications (e.g., CompTIA A+, Microsoft certifications) 

• Prior experience in a manufacturing environment 

• Ability to communicate effectively between manufacturing and IT stakeholders 

• Confidence in bringing stakeholders together on system modernization and integration 

• A team-oriented mindset and professional conduct that supports productivity, efficiency, and cooperation across the organization 

Work Environment and Physical Requirements 

• Standard business hours, Monday through Friday, on-site, with after-hours support as needed 

• Sitting or standing for extended periods 

• Lifting and carrying up to 25 lbs 

• Work across manufacturing and office settings 

• Supported platforms: Windows, iOS, and Android