Top Operations & Support Jobs

Provides systems administration, virtualization, network infrastructure, and application support for DoD mission systems. Manages VMware environments, NetApp storage, Gigamon virtual taps, backups, disaster recovery, access controls, system performance, patching, upgrades, and DoD STIG compliance. Supports exercises, troubleshooting, technical integration, asset lifecycle management, procurement, and coordination with engineering, cybersecurity, and network teams. Requires Secret clearance, extensive infrastructure experience, C2 and maritime operations experience, and knowledge of Link 16 protocols.

Business Analyst responsible for eliciting and documenting business and functional requirements, analyzing current and future-state processes, creating user stories and process flows, supporting Agile ceremonies and SDLC delivery, coordinating UAT, and facilitating communication between business stakeholders and technology teams. The role requires stakeholder management, gap and root-cause analysis, requirements traceability, issue resolution, and presenting recommendations to leadership.

Administer and support the ETQ Reliance Quality Management System, including configuration, workflow design, troubleshooting, requirements analysis, testing, and UAT coordination. Partner with Quality, IT, and business stakeholders to maintain platform stability, data integrity, security, and alignment with business needs. Drive continuous improvement and support QMS implementation activities in a manufacturing environment.

Leads administration and firm-wide operational execution for a multidisciplinary professional services firm. Responsibilities include translating leadership priorities into plans, supervising administrative staff, coordinating busy-season support, overseeing billing and collections in Karbon, managing office operations and vendors, standardizing procedures, supporting compliance tracking, and leading AI tool adoption. The role also drives accountability, reporting, process improvement, and cross-department coordination across tax, audit, client accounting, and legal teams.

Monitor customer network infrastructure, respond to alarms, create and manage trouble tickets, perform basic connectivity troubleshooting using SOPs, escalate complex incidents, communicate with customers and internal teams, document solutions, and participate in an on-call rotation.

Leads the re-establishment and operation of Jhpiego’s knowledge management function. Responsibilities include Microsoft Teams and SharePoint governance, taxonomy and information architecture, content remediation and migration, knowledge capture and dissemination, staff training, adoption, metrics, and cross-functional stakeholder coordination. The Advisor develops workplans, manages risks, supports enterprise search and AI-enabled discovery readiness, and provides recommendations and progress updates to leadership.

Provides basic IT support and office administration, including maintaining computer, point-of-sale, software, hardware, and network systems; coordinating with vendors and repair technicians; answering phones; managing filing, mailing, photocopying, and administrative inquiries; and supporting inventory and accounts payable record accuracy.

Leads regional revenue operations by aligning go-to-market teams, developing revenue strategies, analyzing performance data, tracking KPIs, supporting forecasting, optimizing sales and marketing technology, and providing market insights. Partners with regional sales leaders and cross-functional teams to improve sales processes, operational efficiency, and sustainable revenue growth.

Own and evolve Wordsmith’s go-to-market technology stack, data model, integrations, website systems, signal-based pipeline workflows, and AI agents. Build production-quality systems across CRM, marketing automation, sales tools, product data, and enrichment platforms. Establish governance, monitoring, documentation, and adoption processes while managing vendors and tooling spend. Partner with Marketing, Sales, Customer Success, Product, and Engineering to improve conversion, pipeline, retention, and expansion.

Provide high-level administrative support to executives, including calendar and travel management, correspondence handling, meeting coordination, confidential information management, vendor and event logistics, expense processing, presentations, and meeting minutes. Serve as a liaison across departments while independently managing multiple priorities and exercising discretion in a fast-paced remote environment.