Top Operations & Support Jobs

Coordinates crew scheduling and staffing for live, on-site, and remote productions. Maintains availability records, resolves coverage gaps, coordinates flights and hotels, reviews travel requests, reconciles expenses, and approves time cards and invoices. Communicates schedules and staffing updates to production stakeholders while supporting teams across time zones. Requires flexibility for early mornings, nights, weekends, and fast-paced production needs.

Directs university financial aid operations, staff supervision, processing, regulatory compliance, audits, reporting, system updates, and budget oversight. Ensures federal, state, and institutional grant and loan programs meet regulatory requirements, interprets policies, manages data submissions, supports technology improvements, and provides leadership and customer service to students, families, faculty, and staff.

Supports the CEO by managing calendars, communications, travel, meetings, confidential information, dashboards, and executive follow-up. Coordinates cross-department strategic initiatives, compiles reports, tracks action items, supports process mapping and contract applications, monitors insurance rate changes, manages escalations, and conducts center site visits. The role requires strong organization, communication, analytical skills, confidentiality, bilingual English/Spanish proficiency, and the ability to work under pressure in a hybrid California-based environment.

Provides bilingual English and Spanish customer support through inbound calls, assisting with complex and potential fraud-related concerns. Delivers accurate guidance, follows procedures, navigates multiple systems, resolves issues with Tier 2 and Tier 3 teams, and handles sensitive interactions professionally and empathetically in a remote environment.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.

Provides application support for property management and corporate teams. Resolves ServiceNow tickets, troubleshoots platforms including Yardi and RentCafe, manages user access, coordinates vendor escalations, tests software releases, documents solutions, identifies recurring issues, and supports property onboarding, sales, and data cleanup projects.

Own alumni engagement, communications, community operations, workflow automation, AI-enabled processes, data warehouse reporting, and career coach operations. Build and maintain systems using Google Apps Script, Slack, BigQuery, dashboards, and no-code tools. Manage alumni campaigns, data quality, outcomes analysis, coach assignments, employer-partner pipelines, and operational documentation. The role requires strong SQL, scripting, communications, program operations, analytics, and cross-functional coordination skills.

Administers Windows, Azure, Microsoft 365, servers, networks, endpoints, virtualization, identity, security controls, backups, and disaster recovery. Troubleshoots infrastructure and user incidents, provides escalated help desk support, manages access and device deployment, and maintains documentation and asset records. Supports Cisco Meraki networking, vendor coordination, technology procurement, compliance, automation with PowerShell, onboarding and offboarding, and scheduled maintenance. Participates in on-call support and continuous improvement of reliable, secure IT services.

Own regional revenue performance across Landing’s furnished apartment portfolio. Set rates, manage occupancy and RevPAR, optimize length-of-stay rules and channel mix, implement promotions, forecast market pace, and address underperforming units. Partner with local general managers and property operators to explain pricing decisions and improve results. Requires hands-on pricing or revenue management experience, strong spreadsheet skills, analytical judgment, agency, AI fluency, and relocation to Birmingham for daily headquarters work.

Oversee office administration and accounts payable and receivable for hotel, restaurant, and banquet operations. Coordinate invoices, vendor payments, reconciliations, billing, deposits, banquet payment schedules, and outstanding balances with the accounting team. Maintain organized inventory, records, and administrative processes while supporting changing operational needs.