Top Operations & Support Jobs

Provide tier-1/2 end-user IT support across NY offices, stores, and warehouse: triage tickets, troubleshoot hardware/software/POS/mobile devices, deploy and maintain endpoints via ManageEngine and Iru MDM, use ScreenConnect for remote support, document resolutions, assist onboarding/offboarding, and escalate infrastructure issues to systems administration.

Provides reception and general office administration, including greeting visitors, answering phones, managing mail, maintaining office and kitchen areas, ordering supplies, coordinating travel and events, supporting onboarding, processing expenses, and liaising with building services, IT, HR, and safety teams.

Provides onsite technical support by installing, maintaining, upgrading, and troubleshooting workstation hardware, software, operating systems, laptops, tablets, printers, and related devices. Loads software and images, supports Windows and Microsoft Office environments, uses ticketing systems, and explains technical issues to users in accessible language. The role requires customer service, knowledge of DNS and Active Directory, accurate task completion, teamwork, and the ability to lift up to 70 pounds.

Coordinates equipment support intake, work orders, maintenance and calibration schedules, vendor services, installations, audits, SOPs, compliance activities, and operational projects. Maintains equipment records, performance metrics, dashboards, timelines, and documentation while coordinating across laboratory operations, quality, facilities, procurement, vendors, and leadership. Supports continuous improvement and operational readiness.

Leads the Fund Administration team responsible for donor-advised fund openings and investment account paperwork. Oversees staffing, training, workflows, escalations, client and custodian relationships, and account approvals. Drives process improvement, automation, documentation, quality controls, and cross-functional systems initiatives. Establishes performance metrics, analyzes operational data, and presents staffing, turnaround-time, and automation insights to senior leadership.

Respond to customer inquiries through email, chat, and phone; provide accurate updates; track and resolve issues; escalate complex cases; maintain CRM and support records; identify recurring problems; and coordinate internal handoffs. The role emphasizes empathy, professionalism, organization, clear communication, and timely follow-through in a remote environment.

Provides organization-wide leadership for contractual compliance, quality assurance, data governance, performance monitoring, reporting, audit readiness, corrective action, and continuous improvement across a large multi-site human services organization. Partners with executive and program leadership to establish accountability, standardize policies, ensure data integrity, meet reporting deadlines, deliver training, and use performance insights to improve services and strategic decision-making.

Provides executive-level administrative support to high-ranking government and military officials, including calendar and travel management, correspondence, data management, report and presentation preparation, research, and confidential information handling. The role requires proficiency with Microsoft Office, Defense Travel System, SharePoint, and CRM tools, along with strong written and oral communication skills and an active Top Secret clearance with SCI eligibility.

Provides onsite technical support for computer hardware, software, networks, servers, telephones, and related technology. Installs, configures, troubleshoots, repairs, and maintains systems, user accounts, backups, communications equipment, and security technology. Responds to user issues, manages inventories and IT billing, supports PCI DSS compliance, documents procedures, trains users, and performs project assignments. The role includes on-call responsibilities and occasional work on ladders, bucket trucks, and towers.

Provides technical and operational support for nursing simulation activities. Operates, maintains, and troubleshoots manikins, task trainers, audiovisual systems, virtual platforms, and simulation software. Sets up clinical environments, manages inventory, records and edits audiovisual content, coordinates equipment repairs, and trains faculty, staff, and students. Collaborates on simulation scenario development and supports quality improvement initiatives. Requires full-time, in-person campus work with occasional evening or weekend hours and lifting equipment up to 50 pounds.