Top Operations & Support Jobs

Provides administrative and operational support to the technology department. Responsibilities include tracking technology assets and inventory, maintaining records and documentation, coordinating employee onboarding and offboarding technology needs, managing spreadsheets and databases, monitoring action items and timelines, resolving inventory discrepancies, and supporting technology and process improvement initiatives across departments.

Supervises daily card services operations, including team leadership, scheduling, vendor management, card inventory, issuance, fraud prevention, disputes, compliance, reporting, and member support. The role coordinates with internal departments and external payment processors, maintains operational procedures, ensures system access, supports portfolio quality, and recommends process improvements while complying with applicable regulations.

Supports students and families through financial aid applications, eligibility documentation, funding package preparation, disbursement processes, and veteran education benefits. Reviews records for completeness and compliance, maintains confidential data, enters information into student and financial aid systems, explains policies and procedures, and collaborates with campus offices to deliver coordinated student support.

Provides advanced systems administration and IT infrastructure support across Linux and Windows environments. Responsibilities include system implementation, monitoring, troubleshooting, configuration, maintenance, capacity planning, account and access management, network and storage administration, virtualization, containerization, automation, security compliance, and Tier 1/2 escalation support. The role also supports mission architecture, hardware and software integration, and compliance with STE/STN and DISA STIG requirements.

Serves as the first point of contact by answering calls, resolving customer inquiries, documenting interactions, and escalating issues. Provides front desk reception, visitor coordination, meeting scheduling, filing, data entry, mailroom support, shipment tracking, courier coordination, and office supply management. Maintains organized records and a professional reception area while meeting customer service performance standards.

Provides clerical and administrative support under the Clinical Coordinator, including answering and routing calls, preparing census reports, handling correspondence, maintaining files and office supplies, updating promotional materials, scheduling intakes, and notifying probation of client attendance. The role requires professional communication, confidentiality, organization, and the ability to follow written and verbal instructions. A Connecticut driver's license and professional certification may be required.

Provides administrative and clerical support to Head Start program directors, including filing, telephone coverage, interview coordination, hiring documentation, report tracking, mileage and supply processing, correspondence, community collaboration records, and intern support. Maintains confidentiality, supports child safety procedures, and prepares records and reports while assisting management staff with daily program operations.

Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.

Analyzes business processes, application systems, and stakeholder requirements to identify improvements and define effective technical solutions. Develops business cases, scope documents, process models, and validated requirements; facilitates collaboration among business, technology, and quality assurance teams. Monitors requirements activities, supports continuous improvement, uses AI tools for analysis and documentation, and mentors less experienced business analysts. The role requires technical business analysis expertise, systems development lifecycle knowledge, process improvement skills, and at least 2 years of experience for Level 2 or 5 years for Level 3.

Leads day-to-day IT operations and onsite support across multiple casino, hospitality, retail, lottery, and fuel properties. Manages the local IT team, service delivery, incident response, ITSM processes, technical escalations, vendors, projects, documentation, and operational readiness. Oversees endpoints, networks, telecommunications, identity and access, property applications, and point-of-sale systems while improving service quality, reliability, and customer experience in a 24-hour environment.