Top Operations & Support Jobs

Leads the Client Engagement team supporting pharmaceutical manufacturer field sales escalations. Oversees people management, ticket and AI performance, quality, knowledge content, escalation resolution, root-cause analysis, process improvements, launch readiness, and field education. Partners with Client Success, Operational Excellence, Product, Engineering, and strategic operations to improve service quality, automate support, and prevent recurring issues.

Provides Tier 1 and Tier 2 technical support for EDGAR PDS users and applications. Responsibilities include ticket management, troubleshooting application and production issues, reviewing logs and alerts, supporting AWS-hosted services, using Python for scripting and automation, assisting with releases, documenting resolutions, and escalating complex issues. The role collaborates with engineering, infrastructure, database, and user teams while following incident, change, security, and escalation procedures.

Provides onsite administrative and workplace operations support, including phone and visitor management, mail and supplies, vendor coordination, meetings and events, facility access, office technology, safety coordination, budgeting, and process improvement. The role also mentors associates, supports training, and collaborates with office leadership, IT, and vendors to maintain an effective office environment.

Provides comprehensive executive support to the President and CEO, including calendar management, communications, travel, meeting coordination, and confidential records. Supports board governance, committee operations, minutes, volunteer leadership, strategic planning, dashboards, organizational reporting, and senior leadership coordination. Manages stakeholder engagement with donors, community leaders, elected officials, and partners while overseeing executive office administration, purchasing, expenses, and organizational accountability systems.

Supports the City’s enterprise grant software and provides operational guidance, training, quality control, and troubleshooting for departments managing grants. Performs research, data analysis, reporting, project scheduling, meeting facilitation, process documentation, and business process improvement. Assists with policy and procedure changes, change management, performance measurement, and project management activities while collaborating with city stakeholders and senior process consultants.

Leads YMCA aquatics programs, including swim lessons, fitness, competitive and recreational swimming, and special events. Oversees staff recruitment, training, scheduling, performance, budgets, facility coordination, safety supplies, pool maintenance, chemical records, certifications, and vendor relationships. Develops programs, monitors participation and effectiveness, supports marketing and fundraising, manages Daxko scheduling, and ensures safe, compliant, well-maintained aquatic facilities.

Leads U.S. delegated underwriting authority operations across MGA, program administrator, and agent relationships. Owns appointment, sanctions screening, due diligence, procedures, policy lifecycle workflows, transaction logging, audits, quality reviews, compliance, and remediation. Partners with underwriting, compliance, legal, claims, IT, and external stakeholders to build scalable controls and ensure regulatory compliance across jurisdictions.

Serves as the welcoming front-desk representative, greeting visitors, managing calls and communications, handling mail and packages, maintaining security protocols, and ordering supplies. Supports development and finance activities through donor correspondence, event assistance, donation deposits, inventory tracking, spreadsheet entry, vendor document review, and audit preparation. Requires professionalism, confidentiality, organization, Microsoft Office proficiency, and the ability to work onsite while handling multiple requests.

Assist with help desk triage, hardware and software troubleshooting, device deployment, account setup, onboarding and offboarding. Maintain IT documentation, equipment and software inventory, and support infrastructure projects such as migrations, network upgrades and security audits. The role requires basic operating system and networking knowledge, strong communication and problem-solving skills, discretion with sensitive data, and the ability to work around industrial hazards and occasionally lift up to 50 pounds.

Administers and supports Product Information Management and Digital Asset Management platforms. Manages product data, digital assets, metadata, workflows, publishing, and content change processes across digital commerce channels. Ensures information accuracy, governance, compliance, and quality while troubleshooting issues, coordinating with technical teams, training users, and documenting best practices.