Front Desk Associate

Children’s Home Network Front Desk Associate 

Regular Full Time

Tampa, FL, US

Serve as the primary point of contact and welcoming face for the Children’s Home Network Memorial Campus. As the first point of contact for the organization, you will greet visitors with warmth and enthusiasm ensuring their interaction reflects Children’s Home Network’s core mission. In addition to traditional front-desk operations, this role supports institutional development activities.

Job Functions

Serve as the primary point of contact and welcoming face for the Children’s Home Network Memorial Campus. As the first point of contact for the organization, you will greet visitors with warmth and enthusiasm ensuring their interaction reflects Children’s Home Network’s core mission. In addition to traditional front-desk operations, this role supports institutional advancement and financial activities.

Core Responsibilities

• Visitor Greeting: Welcome all guests warmly, representing our mission with professionalism and courtesy.
• Communications Management: Answer, screen, and route incoming phone calls, inquiries, emails, and provide general information. 
• Administrative Maintenance: Manage incoming/outgoing mail, sort daily packages, maintain front-desk security protocols, and order office supplies.
• Mission Advancement Support: Assist the development/advancement team with processing donor mail, tracking donor correspondence, preparing and mailing acknowledgment letters, supporting events, and other tasks as assigned.
• Finance Support: Provide cross-functional G&A assistance with basic tasks; including, but not limited to, vendor document review, gift card inventory tracking, processing donation deposits, spreadsheet data entry, and compiling audit-related support as time permits. 

Skills and Qualifications

• Interpersonal Skills: Exceptional verbal communication and a friendly, service-focused demeanor suited for high-profile interactions.
• Discretion and Confidentiality: Strict adherence to handling sensitive data, financial information, and personal records.
• Technical Proficiency: Experience with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with donor management or CRM databases.
• Education: High school diploma required; secondary training or experience a plus.
• Disposition: Strong interpersonal skills, helpful service mindset, and the ability to maintain confidentiality. 

Competencies for Success

• Mission Alignment: An appreciation and respect for Children’s Home Network’s core values, goals, and mission.
• Poise Under Pressure: Ability to navigate overlapping requests such as answering a ringing phone while assisting a guest with patience and diplomatic grace.
• Attention to Detail: Accuracy and organization abilities a must.

Physical Requirements

Ability to stand and sit for extended periods of time, walk, climb stairs, and lift to 20 pounds. Requires the physical, emotional, and spiritual stamina to respond professionally to job-related demands, stressors, and mission-critical needs.

Qualifications

Must successfully complete applicable pre-employment screening, pass Level 2 Background Screening, and demonstrate legal authorization to work in the United States.

Pay & Benefits

This position is paid $20/hour for a total of 40 hours per week and reports to the Director of Community Partnerships. The position is located on-site at 10909 Memorial Highway, Tampa, Florida. Hours are Monday through Friday 9:00 am to 5:00 pm. 

Children’s Home Network offers a generous Benefits Package including Paid Time-Off, Holiday Pay, 401(k) Retirement Plan with Employer Match, Health Insurance, Dental Insurance, and Life Insurance.