The Role
Assist with help desk triage, hardware and software troubleshooting, device deployment, account setup, onboarding and offboarding. Maintain IT documentation, equipment and software inventory, and support infrastructure projects such as migrations, network upgrades and security audits. The role requires basic operating system and networking knowledge, strong communication and problem-solving skills, discretion with sensitive data, and the ability to work around industrial hazards and occasionally lift up to 50 pounds.
Summary Generated by Built In
Key Responsibilities:
- Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees.
- Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc.
- Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools.
- Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees.
- Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment.
- Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).
Ideal Experience & Skillsets:
- Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
- Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
- Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work.
- Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner.
- Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.
Company Benefits:
- Salary range $24/hour - $29/hour
Requirements:
- Ability to occasionally lift up to 50 lbs.
- Ability to perform activities such as typing, standing, or sitting for extended periods of time.
- Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.
Skills Required
- Currently pursuing or recently completed a degree or certification in Computer Science, Information Technology, Cybersecurity, or a related field
- Basic understanding of Windows 10/11 and macOS
- Basic understanding of IP addressing, Wi-Fi troubleshooting, DNS, and core networking concepts
- Logical problem-solving and troubleshooting ability
- Excellent verbal and written communication skills
- Ability to explain technical fixes to non-technical users in a friendly, patient manner
- Ability to handle sensitive company data with discretion and maintain confidentiality
- Ability to occasionally lift up to 50 pounds
- Ability to type, stand, or sit for extended periods
- Ability to work in a facility with industrial hazards, including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics
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The Company
What We Do
Thea Energy is a fusion energy company dedicated to creating a limitless source of zero-emission energy for a sustainable future. By reinventing the stellarator using arrays of mass-manufacturable magnets and dynamic software controls, they aim to commercialize scalable and economical fusion power systems, transitioning from scientific research to practical, commercial operations.
