Top Operations & Support Jobs

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Owns marketing operations and planning, including events, promotional review processes, vendor contracting, budget forecasting, quarterly planning, and OKR reporting. Partners with Marketing, Legal, Finance, Procurement, and external vendors to maintain compliant processes, manage timelines and budgets, and improve repeatable workflows, templates, and tracking systems.

Administers and supports Salesforce as the enterprise CRM, including troubleshooting integrations, configuring systems, building reports, dashboards and flows, coordinating upgrades, managing data migrations and cleanups, and supporting major CRM projects. The role collaborates across departments, monitors system performance, develops procedures, and provides production support to users and connected applications.

Supports a museum docent program by assisting with volunteer and junior docent training, scheduling, recruitment, and coordination. Develops and maintains interpretive materials, educational activities, websites, and file resources; evaluates docent practices; resolves scheduling and program issues; and supports daily programming and special events. The role serves as a staff liaison on weekends and requires flexible scheduling, communication skills, occasional outdoor work, and community-focused educational engagement.

Provides remote and on-site IT support for restaurant, airport, and corporate operations. Troubleshoots POS systems, computers, printers, mobile devices, payment equipment, and peripherals; manages tickets, inventory, deployments, repairs, and upgrades. Supports store openings, technology rollouts, user training, procurement, and vendor coordination. Maintains hardware and software documentation while minimizing operational downtime.

Leads daily customer support operations, handles orders and escalations, resolves technical issues, coaches team members, maintains Salesforce records, coordinates cross-functional solutions, and improves service processes. The role also provides customer assistance across phone, email, chat, and virtual meetings, supports onboarding, ensures team coverage, and participates in an on-call rotation.

Coordinates contract, audit, grant, compliance, and quarterly workplan reporting activities across the organization. Gathers, verifies, organizes, and submits documentation accurately and ahead of deadlines; communicates with stakeholders, tracks requirements, supports Feeding America reporting, and identifies missing or incomplete information. The role also provides executive, front desk, translation-request, and community support while maintaining reporting systems and staff licenses.

Oversees major incident response and problem root-cause analysis, monitors ITIL/ITSM processes and service-level metrics, reports trends, coordinates change management, facilitates stakeholder communications, mentors analysts, develops procedures and training, and drives continuous improvement across incident, problem, availability, and change management practices.

Administer and secure enterprise servers, operating systems, virtualization, storage, Active Directory, Microsoft 365, backups, and cloud infrastructure. Monitor system health, manage patches and vulnerabilities, support disaster recovery and modernization initiatives, maintain technical documentation, and troubleshoot complex issues with cross-functional infrastructure, cybersecurity, cloud, and engineering teams. Provide technical guidance and support for mission-critical Army aviation and missile systems.

Provide first-level technical support for Windows, macOS, mobile devices, and cloud services. Monitor Zendesk and Teams requests, deploy and maintain endpoint devices, manage onboarding and offboarding, document solutions, support inventory and reporting, and escalate systemic issues. The role also assists with videoconferencing, vendor coordination, device transportation, and emergency support. This is a hybrid position requiring at least three days in-office weekly and 10–25% local travel.