Claims Support Services Assistant

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB 

The purpose of this job is to provide basic financial, payment and administrative support to the claims department.  The position exists to facilitate efficient operations and a superior customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles incoming, outgoing, and return checks as requested. 

• Provides administrative support to claims department including mailing checks issued in-house.
• Reviews incoming checks to determine appropriate department. Identifies type of payment and coordinates with the examiner to apply the payment to the claim as appropriate.
• Coordinates with accounting to confirm successful deposit of each check.
• Researches and investigates return checks and re-sends as appropriate.

Performs payment corrections and resolves payment errors as requested. 

• Obtains appropriate authorization to offset and enter corrected payment transactions per request.
• Handles payment inquiries from vendors and internal customers.
• Reviews and resolves payment processing errors.

Performs claim modifications, corrects errors and handles policy notifications as requested.

• Obtains proper authorization prior to correcting specific claim fields (policy, date of loss, class code etc.).
• Reviews and resolves claim data integrity errors.
• Reviews policy endorsement and cancellation notifications to determine the impact to claims.
• Manages a daily report for all claims opened on the dummy policy and tracks until placed on correct claim.

Reviews Claims data and assists with department initiatives as requested.  

• Performs a daily review and research of potentially late indemnity payments for each jurisdiction.
• Reviews content of different state forms (website, letters, claim kits) and escalates as appropriate.
• Reviews re-insurance monthly, including ceding excess losses in the accounting system.
• Researches, verifies, and enters data into various systems.
• Updates department iPortal page when requested.

SUPERVISORY RESPONSIBILITIES 

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE 

High School Diploma or general education diploma (GED) required.  Bachelor’s degree from a four-year college with a major or emphasis in Business Administration, Accounting, Mathematics, or related field a plus.  Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

KNOWLEDGE AND SKILLS

Demonstrated ability in Business Mathematics and administrative processes or other areas involving working with numbers and data.  Proficiency in Microsoft Office Suite including Word and Excel.  Strong problem-solving ability and critical thinking skills. Ability to research problems and offer solutions. 

PHYSICAL REQUIREMENTS  

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.  

WORK ENVIRONMENT  

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity

#LI-ET1 #LI-Hybrid

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning? We’ll support you 100% 

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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