Top Operations & Support Jobs

Provide functional and technical support for Akeneo’s SaaS product through Jira Service Desk. Investigate issues using Datadog logs and Postman API calls, coordinate bug qualification and patch releases, resolve customer requests end to end, improve documentation, support on-call duties, test product updates, and communicate customer feedback across global product teams.

Provide high-trust administrative support to two founders by managing complex calendars, triaging communications, coordinating detailed travel logistics, preparing investor and board meetings, supporting interviews, handling sensitive information, and contributing to special projects and company culture.

Leads global workplace technology strategy, engineering, and service experience across endpoints, Microsoft 365, collaboration, unified communications, meeting rooms, service desk, executive support, device lifecycle, and vendors. The role modernizes workplace platforms through automation, AI-assisted support, self-service, DEX analytics, proactive remediation, and strong governance. It manages global teams and strategic providers, sets product roadmaps and investment plans, improves reliability and adoption, and partners with security, HR, finance, procurement, and regional leaders.

Supports the CEO and executive team through complex calendar and schedule management, travel coordination, meeting documentation, communications, event planning, and company logistics. The role requires maintaining confidentiality, coordinating internal and external stakeholders, managing concurrent priorities, and keeping executives organized and informed. The Executive Assistant must work onsite in Irvine at least four days weekly and bring strong communication, organization, attention to detail, and office productivity tool proficiency.

Leads a regional team of MongoDB Support Engineers within a global 24x7 technical services organization. Responsibilities include people management, customer escalations, technical troubleshooting, cross-functional collaboration, hiring and performance management, KPI development, process improvement, and customer advocacy. The role also requires developing team growth plans, supporting MongoDB and Atlas implementations, contributing to knowledge resources, and driving efficiency across follow-the-sun support operations.

Supports Real Estate Operations through process improvement, invoice processing, budget tracking, vendor coordination, analytics, and expense oversight. Leads finance business analysts by setting priorities, coaching performance, monitoring workloads, and driving continuous improvement. Partners with stakeholders and service providers to resolve escalations, mitigate risks, improve reporting, and enhance operational efficiency.

Serve as a strategic partner to the CEO and executive team, managing executive operations, board and investor communications, cross-functional initiatives, operating cadences, organizational planning, and stakeholder relationships. The role drives alignment, resolves blockers, supports strategic execution, represents the CEO externally, and maintains confidentiality across sensitive business matters in a defense technology environment.

Architect and lead the company’s revenue operations function, advising Sales leadership through forecasting, territory, quota, pipeline, and reporting analysis. Own HubSpot and the go-to-market technology stack, build scalable processes for deal desk, approvals, quote-to-cash, lead routing, renewals, and expansions, and improve funnel performance. Develop AI-powered workflows, intent-signal pipelines, customer-facing assets, and sales enablement materials using tools such as Clay, Zapier, and LLM coding agents.

Manage day-to-day direct mail campaign operations, including client calendars, artwork collection, production plans, proofreading, and final print approvals. Coordinate with clients, design, and production teams to ensure timely, accurate mailings. Support special projects involving accounts receivable, recruiting, HR, and CRM management. The role requires strong organization, communication, attention to detail, time management, problem-solving, and client relationship skills.

Lead the Support Quality Assurance function and a team of 2–3 QA Specialists. Define the long-term transition from manual to AI-led evaluation, develop QA frameworks and scoring systems, establish calibration and governance, track quality KPIs, ensure audit readiness and regulatory compliance, manage QA tooling and vendors, and translate insights into improved CSAT, NPS, first-contact resolution, and reduced escalations.