Top Operations & Support Jobs

Leads GTM strategy and revenue planning, including segmentation, capacity, coverage, quota, territory design, pipeline modeling, and variable compensation. Manages a planning team, partners with Finance and Sales, evaluates routes to market, supports pricing decisions, and improves planning efficiency through technology and AI. The role requires extensive B2B SaaS revenue operations experience and ownership of complex planning cycles.

Own strategic operations for Spot & Tango and PupGum, developing initiatives that improve margins, scalability, customer experience, product innovation, procurement, fulfillment, and growth. Manage manufacturers and supply partners, negotiate contracts, identify cost savings, oversee pilots and new product initiatives, and translate customer insights and performance data into product and R&D improvements. The role requires independent project ownership, analytical problem-solving, and cross-functional collaboration in a hybrid startup environment.

Own long-term workforce planning and capacity strategy across Customer Success channels. Develop forecasts, staffing models, scenario analyses, dashboards, and labor investment recommendations. Analyze staffing, productivity, occupancy, shrinkage, service levels, and automation impacts. Partner with Customer Success, AI, Data, Finance, Talent Acquisition, BPO providers, and senior leadership to guide hiring, budgeting, headcount planning, and operational improvements through data-driven insights.

Leads workflow strategy, process design, governance, documentation, standardization, and continuous improvement across Client Service & Delivery. Establishes process ownership, decision rights, KPIs, governance routines, and adoption plans; analyzes operational data to identify root causes and improvement opportunities. Facilitates workshops, develops training and executive materials, partners with analytics and technology teams, coaches stakeholders, and drives measurable operational outcomes across domestic and offshore teams.

Partner with the SVP of Customer Success to improve executive effectiveness and organizational operating rigor. Responsibilities include calendar and meeting management, forecasting and business analytics, executive and board reporting, cross-functional initiative coordination, operating-rhythm management, action tracking, process improvement, and synthesizing data into insights, risks, decisions, and recommendations. The role combines executive support, business operations, project management, and analytical judgment.

The Deployment Strategist will manage on-site operations within hospitals, leading rollouts and ensuring organizational change while demonstrating ROI to executives and bridging communication with product teams.

Partners with business-unit leadership to translate strategy into priorities, plans, and execution. Establishes planning rhythms, governance, business reviews, dashboards, and operating cadences; leads complex cross-functional initiatives, product launches, integrations, and readiness efforts. Facilitates information flow and decision-making across Product, Engineering, Design, Marketing, go-to-market, Revenue, Sales, Finance, Data, and other business units while independently driving high-impact operational work.

Summer internship offering hands-on projects, mentorship, and cross-functional exposure at a growing SaaS company. Interns may contribute to Customer Success, Implementation, Sales, Partnerships, Marketing, Product, Engineering and IT, Finance and Accounting, or People and HR. Responsibilities and placement will align with the intern’s interests and business needs.

Supports the CEO with calendar management, executive communications, leadership meetings, travel, expenses, and event logistics. Manages Denver office operations, facilities, vendors, supplies, budgets, access, onboarding setups, and workplace compliance. Partners with People & Culture on employee events, celebrations, onboarding, and support for local and visiting employees. Requires discretion, strong communication, organization, multitasking, vendor-management skills, and proficiency with Google Workspace, Slack, and Zoom.

Support administration of artist, label, and partner agreements by organizing deal records, coordinating contract execution, implementing royalty splits, managing music-delivery intake, tracking deliverables and deadlines, and maintaining DocuSign workflows. The role also researches deal terms, maintains filing systems and trackers, identifies documentation gaps, and collaborates with Business Affairs, Royalties, Finance, Distribution Operations, and Artist & Label Services teams.