Top Operations & Support Jobs

Coordinate onboarding for employees and contractors, including equipment requests, training assignments, access provisioning, paperwork, and recordkeeping. Serve as an administrative contact, maintain onboarding trackers, resolve basic access issues, and coordinate with IT, HR, training, and management. Provide general administrative support while ensuring onboarding activities are completed accurately and on schedule.

Provide Linux and Windows systems administration and Tier 1/2 enterprise technical support. Troubleshoot damaged, encrypted, and non-standard storage devices using knowledge of file systems, RAID, disk management, partitioning, storage interfaces, and LUKS. Apply scripting skills and digital forensics or storage recovery expertise while supporting mission-critical environments, collaborating cross-functionally, and communicating technical concepts to non-technical stakeholders.

Leads a bilingual English-Spanish customer action team supporting underserved communities with access to Massachusetts energy programs. Manages staff workflow, schedules, performance, customer service quality, escalations, records, Salesforce CRM processes, partner relationships, and outreach analytics. The role also supports hiring, improves organizational systems, and provides direct customer service during high-demand periods.

Provides customer-facing software support for warehouse management, execution, and control systems used in conveyor and robotics environments. Troubleshoots Windows and Linux systems, networks, applications, services, databases, logs, and configuration files; performs root cause analysis and develops resolution plans. Maintains customer records, coordinates internal teams, supports post-implementation sites, participates in 24/7 on-call coverage, and conducts occasional customer site visits.

Provides administrative and technical support through records management, employee processing, scheduling, correspondence routing, travel planning, conference room coordination, inventory maintenance, timecard and task-management system administration, training support, and database management. Requires strong communication skills, a high school diploma, two years of administrative experience, a driver’s license, and eligibility for a Secret security clearance.

Performs administrative and clerical document-control activities, including maintaining records, reviewing blueprints and engineering documents for accuracy, coordinating corrections, releasing updated documents, filing, scanning, preparing reports, and supporting reproduction requests. Requires strong organization, communication, prioritization, and proficiency with Microsoft Word, Excel, and Outlook.

Manages the Associate Experience Rapid Response Team, overseeing IT incident response, escalations, staffing, service restoration, customer communications, coaching, performance management, process improvement, project prioritization, and budgeted expenditures. The role maintains service coverage, resolves recurring technology issues, supports strategic IT plans, and promotes a customer-focused, accountable team culture.

Provides administrative support across two branch locations by compiling data, preparing reports and correspondence, scheduling meetings, responding to inquiries, processing vendor payments, maintaining procedures, and supporting departmental improvement projects. Requires strong organization, communication, data-entry, reporting, reconciliation, and multitasking skills, along with discretion when handling sensitive information.

Supports corporate-function projects across Finance, Accounting, HR, Marketing, and Communications. Responsibilities include research, data analysis, reporting, process improvement, cross-functional collaboration, and presenting recommendations to leaders. Interns gain broad exposure to business operations and organizational strategy through a 10-week hybrid summer program.

Coordinates the setup, renewal, and daily operation of open access agreements. Manages stakeholders and customer communications, maintains documentation, monitors workflow data, identifies risks and inefficiencies, and recommends process improvements. Supports contractual compliance, reporting, scalable workflows, and service quality while coordinating timelines and operational dependencies across global teams.