Top Operations & Support Jobs

Provides technical product support and sales assistance to bicycle riders through phone and email. Manages consumer-direct orders, delivers accurate product information, meets channel KPIs, identifies information gaps, and provides feedback on SRAM products and website content. Requires strong bicycle mechanical knowledge, customer service and communication skills, professional writing, problem-solving ability, and proficiency with customer support and office software.

Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.

Leads the design and operation of an integrated renewals and commercial operations function covering pricing, deal desk, contract negotiation, discount governance, and RFP resources. Redesigns processes using AI and automation, defines CPQ and contract lifecycle requirements, improves ARR and productivity, establishes commercial policies, monitors KPIs, and builds a high-performing team while partnering with Sales, Legal, and Finance.

Install and maintain nurse-call systems at customer sites. Perform repairs, maintenance, and modifications, while ensuring excellent customer service and safety compliance.

Leads managed services teams and customer portfolios, overseeing service delivery, customer outcomes, staffing, productivity, escalations, and contractual commitments. Develops managers and employees, establishes operating plans and standardized workflows, analyzes operational and capacity metrics, and drives corrective actions and continuous improvement. Partners with Customer Success, Support, Professional Services, Product, Engineering, and Sales to resolve issues, improve readiness, support adoption, and strengthen customer value.

Provides front-line IT service desk support for internal users, troubleshooting hardware, software, network, access, and peripheral issues. Documents incidents, maintains knowledge resources, prepares new-hire hardware, supports orientations and audiovisual equipment, and follows ITIL and security practices. The role also assists with account permissions, system configuration, global IT projects, and customer service while working onsite in Austin five days per week.

Owns high-priority consumer growth opportunities from diagnosis through execution. Analyzes portfolio performance, identifies and prioritizes investments, develops growth strategies, leads cross-functional teams, designs experiments and operating mechanisms, and drives measurable improvements in revenue, conversion, retention, and lifetime value.

Leads North American business operations for Wise Platform, owning servicing and operational KPIs, partner success, SLAs, capacity, and regional operational strategy. The role influences cross-functional teams, launches and scales servicing models, resolves structural issues, manages change, and translates partner needs into strategic roadmaps and execution plans. It requires strong data analysis, customer-service leadership, operational problem-solving, and knowledge of regional laws, culture, and regulations.

Produces and technically operates corporate, executive, hybrid, webinar, and livestreamed events. Responsibilities include event planning, rehearsals, show calling, AV and broadcast system operation, troubleshooting, production documentation, presenter coaching, vendor and crew coordination, live incident management, equipment maintenance, and post-event wrap-up. The role requires onsite support in Chicago, occasional travel, flexible scheduling, and expertise with Microsoft Teams, Zoom, vMix, broadcast systems, networking, audio, video, lighting, and streaming technologies.

Provides customer and agent support for life insurance policy administration, including policy changes, loan processing, disbursements, claims-related requests, communications, reporting, and records maintenance. The role responds to inquiries across multiple channels, ensures regulatory and company-policy compliance, supports audits, maintains procedures, identifies process improvements, and collaborates with underwriting, claims, finance, engineering, and customer care teams on operational initiatives.