SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
- Provide technical product support and advice to customers
- Demonstrate working knowledge of SRAM products and help identify information gaps
- Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
- Support consumer direct order management for specific product lines
- Provide timely, accurate feedback on sram.com and products to supporting teams
Qualifications
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
- Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through on-the-job experience, training, and customer interaction
- A passion for helping riders (end consumers)
- Preferred:
- Bilingual in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
- Compensation:
- Starting salary is $22.00 per hour
- Comprehensive benefits package including:
- Annual Bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Skills Required
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills in English
- Strong bicycle mechanical knowledge or aptitude
- Strong virtual team communication skills
- Professionalism and problem-solving ability
- Ability to work independently and as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through training and customer interaction
- Passion for helping riders and end consumers
- Bilingual proficiency in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and Excel
- SAP knowledge
SRAM, LLC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered comprehensive and well-supported, spanning medical, dental, vision, and mental-health resources. Feedback suggests employer‑subsidized options and HSA‑eligible plans increase perceived value.
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Retirement Support — Retirement offerings include a company 401(k) match and core protections like life and disability insurance. Feedback suggests these elements play a meaningful role in total rewards.
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Parental & Family Support — Family support is emphasized through paid parental leave and resources for new and traveling parents. Feedback suggests dependent‑care programs and dedicated facilities strengthen this area.
SRAM, LLC Insights
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What We Do
Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history
Why Work With Us
SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.
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Our employees typically work 5 days per week in an office.
