Top Operations & Support Jobs

Provides technical support for payment software and hardware through phone and email, troubleshoots merchant issues, manages Jira Service Desk tickets, performs basic log analysis, supports transaction inquiries, and escalates bugs. The role also trains merchants, documents procedures, coordinates problem resolution, performs root-cause and trend analysis, and participates in rotating after-hours and weekend on-call coverage.

Provides on-site technology support for field clinicians delivering in-home healthcare. Responsibilities include configuring and shipping device kits, onboarding and offboarding users, Tier 2 troubleshooting, device monitoring, inventory management, repairs, training, documentation, and enforcing security and HIPAA protocols. The role supports mobile devices, diagnostic equipment, connectivity, and device management systems while maintaining clinician readiness and technology uptime across two Atlanta locations.

Provides strategic and administrative partnership to senior executives, managing calendars, travel, expenses, operating rhythms, meetings, information flow, and follow-through. Improves workflows through AI, automation, documentation, reporting, and scalable systems. Builds cross-functional relationships, supports executive programs and planning processes, mentors peers, and helps strengthen centralized Executive Operations practices. Principal-level candidates also architect support models, lead process improvements, and coach executive support professionals.

Provides in-office and remote technical support for employees, managing service tickets, incidents, requests, and SLAs. Supports laptops, printers, conference rooms, networks, and business applications; manages user onboarding, offboarding, hardware, and access. Serves as a resource for Google, Zoom, Slack, and other collaboration tools while maintaining knowledge-base documentation and troubleshooting guides.

Own and optimize revenue operations systems, workflows, lead routing, forecasting, territories, segmentation, and GTM data governance. Build dashboards and analytics for pipeline, conversion, productivity, bookings, and forecast accuracy. Partner with Sales and other GTM teams on planning, deal support, pricing workflows, and strategic programs. Evaluate tools, improve system health, and collaborate with Data and Analytics on AI-enabled efficiency solutions.

Lead marketing and revenue operations for a B2B SaaS organization by owning marketing KPIs, dashboards, CRM data governance, funnel reporting, and performance insights. Partner with Marketing, Sales, Finance, Systems, and leadership to improve data accuracy, standardize processes, evaluate campaigns, explain pipeline performance, and recommend actionable changes that support pipeline and ARR growth.

Own global business operations workflows, including the Global Fonts Program and Player Data Compliance initiatives. Coordinate studios and corporate teams across Legal, Privacy, Procurement, Publishing, and Engineering. Maintain compliance records, contracts, approvals, and risk-tracking systems; manage vendor proposal workflows; optimize operational processes using tools such as Airtable, Jira, Confluence, and generative AI. Provide project management support for software migrations, tool rollouts, and M&A integration initiatives.

Conducts quality audits across underwriting, premium audit, and customer service departments; analyzes review data to identify trends and training opportunities; helps develop and deliver training; maintains process, authority, and governance documentation; facilitates calibration and quality meetings; coaches employees on procedures, systems, regulations, and expectations; and supports process improvement and implementation of new workflows.

Provides inbound customer support to real estate agents and brokers by answering product, software, billing, and general inquiries. Maintains accurate Salesforce records, troubleshoots issues, resolves interactions efficiently, meets service and productivity goals, and collaborates with teammates. The role requires strong communication, multitasking, adaptability, product learning, reliable attendance, and comfort working in a high-volume phone-based environment.

Own complex email infrastructure and operational initiatives, including IP pool strategy, capacity planning, customer onboarding, technical escalations, deliverability, compliance, and process improvement. Analyze operational metrics, identify root causes, develop scalable workflows and playbooks, influence tooling and product roadmaps, and partner cross-functionally across Product, Engineering, Sales, Success, and Email Deliverability. Mentor junior team members and drive automation, reliability, and operational excellence.