Top Operations & Support Jobs

Supports Akola’s Development Manager with fundraising for social-impact programs. Responsibilities include researching funding opportunities, creating documents, preparing events, updating donor relationship software, participating in donor meetings and calls, and assisting with development reports. The internship offers hands-on exposure to nonprofit work, social enterprise, and the fashion industry.

Leads a customer support team by hiring, coaching, training, managing performance, balancing workloads, and ensuring service levels. Monitors KPIs, reports, and dashboards to improve resource allocation, efficiency, and customer satisfaction. Handles escalated customer issues, supports sales onboarding, maintains procedures, and partners cross-functionally with sales, marketing, finance, operations, and HR to improve customer experience and processes.

Supports daily operations for veteran housing and supportive service programs. Responsibilities include maintaining client records, compliance documentation, financial tracking, grant administration, purchasing, vendor coordination, donor records, events, intake, recruitment support, employee compliance tracking, reporting, and administrative assistance. The role also coordinates resources and cross-functional projects to improve program effectiveness and service delivery.

Own NetSuite ERP administration, configuration, governance, integrations, reporting, data quality, and user support. Assess and improve business processes, establish change-management and release practices, coordinate with Engineering, support Finance, Purchasing, Supply Chain, Sales, Fulfillment, and eCommerce, and lead ERP standardization for acquisitions. Train frontline users, monitor integrations, document the environment, and establish prioritization for ongoing systems improvements.

Own revenue funnel performance analysis from lead through admission, translate insights into operational decisions, and support forecasting. Partner with the VP of GTM Strategy & Operations on annual and quarterly planning, OKRs, business reviews, operating cadence, and cross-functional initiatives. Lead workstreams improving admissions coverage, operating frameworks, and patient and referral-source journeys. Present executive-level analyses and coordinate organizational projects.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Interns support administrative tasks and active projects, conduct research, gather and analyze data, compile reports, participate in meetings, and suggest process improvements. They learn the company’s business, assist peers and clients professionally, manage assigned tasks, and become proficient with internal software systems. The position is a 12-week, full-time temporary internship running May through August 2027, with a hybrid schedule requiring three to four days per week in the Fort Wayne office.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Provides operational coordination and initiative support for Solution Delivery leadership and global teams. Responsibilities include tracking priorities, milestones, dependencies, action items, and deadlines; preparing reports, presentations, agendas, and meeting minutes; organizing leadership information; supporting process implementation and documentation; coordinating onboarding, events, communications, and follow-up; and escalating risks or delays. The role also provides limited administrative support while focusing primarily on business operations and cross-functional coordination.