Top Operations & Support Jobs

Provides technical support for Darktrace customers by resolving portal requests, explaining platform features, troubleshooting deployments, and coordinating issues with software development teams. Supports customer-facing teams with deployment expertise and participates in weekend on-call rotations for 24/7 coverage. The role requires strong communication, organization, analytical problem-solving, adaptability, and willingness to learn cybersecurity technologies.

Coordinates student clinical field experiences by researching and managing agency partnerships, securing and maintaining affiliation agreements, monitoring placement inventory, supporting scheduling, and ensuring compliance. Serves as the primary contact for students, faculty, and partners, resolves concerns, tracks assignments and data, supports site evaluations, and participates in clinical partner events. Requires strong communication, organization, relationship management, problem-solving, and multitasking skills.

Administers IT incident and change management processes, including workflow tracking, documentation, approvals, scheduling, compliance monitoring, post-incident reviews, reporting, and continuous improvement. Coordinates with service desk and technical teams to promote ITIL practices, maintain governance records, analyze operational trends, support root-cause activities, and improve technology service reliability.

Provides technical customer support by responding to service queries and telephone requests, including after-hours coverage. Plans, manages, and performs customer system version upgrades both onsite and remotely. Participates in rotating on-call support during evenings, weekends, and holidays, while completing tasks assigned by the Director of Operations.

Manage the Miami office experience by maintaining a welcoming, organized workplace; stocking supplies; coordinating events; greeting visitors; handling facilities, vendors, deliveries, mail, and vehicle logistics; and supporting executives and project teams. Provide reception, scheduling, meeting, proposal, contract, and administrative support, including work in Deltek Vantagepoint. Maintain professionalism, organization, discretion, and responsiveness while managing multiple priorities.

Provides product support to internal product and sales teams within Medline’s Orthopedic division. Reviews and resolves customer and sales requests, researches product equivalents, identifies training and product gaps, reports product issues, supports vendor and item setup, and provides administrative assistance. The role requires customer service experience, intermediate Microsoft Excel skills, and strong collaboration with product managers and senior support staff.

Leads day-to-day business operations, process improvement, cost reduction, performance reporting, and cross-functional initiatives. Develops policies, procedures, systems, and project plans; manages multiple concurrent projects and staffing considerations. Supports DIRECTV retail installation partners and equipment distributors through technical training and documentation for satellite services. Provides technical expertise on satellite test equipment, mentors team members, communicates operational findings, and escalates risks to leadership.

Leads approximately 10 help desk specialists supporting treasury management and digital banking clients. Oversees daily calls, chats, case management, staffing, service levels, productivity, quality, escalations, and client experience. Coaches employees, manages performance, analyzes operational metrics, improves processes, supports business transformation, and partners with internal teams to resolve complex issues and deliver responsive, accurate service.

Manages the firm’s physical and electronic records program, including personnel supervision, information lifecycle processes, retention, legal holds, file transfers, compliance, system administration, data quality, vendors, budgets, reporting, and process improvement. Partners with attorneys, technology, security, legal, finance, and other stakeholders to maintain secure, efficient, and compliant records operations across multiple offices.

Manages employee benefits renewal lifecycle processes, including open enrollment, eligibility, compliance, implementation, documentation, and client communications. Coordinates with clients, carriers, vendors, CRMs, and internal teams to resolve complex service issues, ensure accurate and timely outcomes, and support retention. Reviews benefits information, prepares client-ready materials, identifies process improvements, and participates in enrollment meetings while exercising independent judgment.