Top Operations & Support Jobs

Serve as the CEO’s operational right hand, managing calendars and inboxes, preparing dashboards and financial summaries, maintaining SOPs, improving processes, coordinating teams, and resolving cross-functional issues. The role has decision-making authority over tools, timelines, request triage, and calendar conflicts while escalating major financial, commercial, and strategic commitments.

Supports digital process improvement initiatives by analyzing and documenting business processes, assisting with RPA, eSignature, and digital workflow configuration and testing, and creating training materials. Collaborates with technical teams, business partners, and end users to troubleshoot issues, communicate updates, and identify process simplification opportunities. This temporary, approximately 20-hour-per-week role is suited to a student pursuing technology, computer science, information systems, or a related degree.

Leads information technology strategy and operations across Taiho West, overseeing infrastructure, applications, cybersecurity, support, compliance, budgets, vendors, and facilities planning. Drives enterprise AI strategy and responsible adoption using Microsoft technologies, ensures regulatory and audit readiness, partners with global headquarters, and develops the IT organization. The role also manages technology investments, business continuity, risk, and digital transformation initiatives.

Leads revenue operations across Sales, Customer Success, and Marketing by managing GTM forecasting, operating cadence, reporting, strategic analysis, and cross-functional programs. Partners with executives on revenue planning, pricing, packaging, TAM analysis, segmentation, quotas, and monetization opportunities. The role requires strong SaaS metrics expertise, executive communication, analytical judgment, and practical use of AI for forecasts and business analysis.

Leads digital production operations for approximately 150 employees and domestic and international partners. Oversees delivery, quality, capacity planning, KPIs, budgets, gross margins, partner performance, continuous improvement, customer escalations, and technology enablement. Develops multi-year operational strategy, improves scalability and efficiency, supports sales pursuits, and partners with executive, technology, customer, and operations stakeholders to achieve revenue, quality, cost, and delivery objectives.

Serves as the first point of contact for clients, visitors, and employees while managing reception, phone calls, mail, shipping, document and records management, billing support, office supplies, and general administrative requests. The role requires strong organization, accuracy, confidentiality, communication, and customer service skills, along with proficiency in Microsoft Outlook, Excel, and Word.

Supports the school admissions lifecycle by managing enquiries, processing applications, coordinating tours and interviews, maintaining applicant records, preparing correspondence, supporting enrolment and admissions events, and liaising with families, staff, finance, and marketing. The role nurtures prospective-family leads, ensures accurate CRM data and reporting, and delivers a welcoming, professional admissions experience.

Supports agents and farmers with precision technology by troubleshooting systems, promoting software adoption, providing training, ensuring regulatory compliance, assisting with planting and harvest data processing, and supporting system testing and updates. The role requires extensive travel across Illinois, Indiana, and Kentucky, customer engagement, technical issue resolution, and collaboration with product owners.

Administers and supports the company’s NetSuite environment, including saved searches, reports, dashboards, workflows, Suitelets, scripts, user support, system modifications, and process documentation. Collaborates with internal departments to improve efficiency and standardize processes. The role may also develop Power BI reports and support integrated systems such as ConnectWise and Channel Online.

Leads a team of customer satisfaction and incident specialists handling complex, high-risk escalations. Responsibilities include coaching, performance management, escalation resolution, root-cause analysis, process improvement, queue and quality oversight, stakeholder management, reporting, hiring, training, and shift planning. The role partners with Legal, Public Relations, Product, Supply, Technology, and senior leadership while supporting USA Central Time coverage, weekends, and potential rotational shifts.