Top Operations & Support Jobs

Provides onsite enterprise IT support for corporate employees, resolving incidents and service requests across laptops, desktops, workstations, operating systems, Microsoft 365, and peripherals. Administers users and endpoints through Active Directory, Entra ID, Intune, and Microsoft 365. Coordinates deployments, refreshes, asset records, equipment recovery, documentation, and escalations to Tier 3 teams. Supports office, warehouse, and manufacturing environments while collaborating with global service desk teams. Occasional travel and equipment lifting are required.

Manages a technical support team providing 24/7 coverage across tickets, chats, calls, live events, and interpreter intake. Owns team development, OKRs, quality assurance, escalations, client relationships, coverage operations, and process improvement. Partners with Engineering, Product, Sales, Onboarding, and Account Management to resolve technical issues, improve workflows, document procedures, and implement AI-assisted automation. Represents Support in strategic client interactions and coordinates with BPO partners.

Provides administrative and receptionist support for the Phoenix office, including greeting visitors, answering calls, scheduling field employees, managing workflows, preparing communications and reports, ordering supplies, maintaining office equipment, assisting with collections, and supporting staff training. The role requires strong organization, communication, problem-solving, customer service, data-entry accuracy, and proficiency with Microsoft Office.

Manages audit and review requests from investors, clients, counterparties, and rating agencies. Responsibilities include assigning requests, tracking deadlines, reviewing departmental responses, compiling documentation, managing recurring reporting deliverables, and preparing materials for SVP approval. Provides administrative support to the Legal Department and General Counsel while maintaining professional communication with internal and external stakeholders.

Provide software support to clients through email, phone, and live chat. Diagnose and troubleshoot issues, guide users through solutions, escalate complex cases, and document support interactions. Create knowledge base content, identify recurring issues, share feedback with product and development teams, and identify upsell or cross-sell opportunities. The role requires careful handling of confidential information and adherence to security procedures.

Supports daily operations through customer ticketing, billing documentation, purchase orders, invoice review and reconciliation, cost allocation, reporting, asset inventory, and month-end close activities. Coordinates with operations, payroll, accounts payable, accounts receivable, vendors, customers, and managers. The role requires strong organization, accuracy, Excel and accounting knowledge, deadline management, problem-solving, and willingness to travel as needed.

Manage day-to-day office operations, including supplies, deliveries, correspondence, workplace organization, vendor coordination, maintenance, meetings, lunches, and team events. Provide administrative and operational support to leadership, improve office processes, and help maintain a welcoming employee environment. The role requires independent prioritization, strong organization, professionalism, and comfort working in a fast-paced startup on a part-time schedule.

Advises graduate business students on academic programs, degree requirements, policies, and career-related resources. Monitors degree progress, supports retention and completion, and maintains accurate student records. Develops mentoring, orientation, engagement, and networking programs; coordinates outreach with faculty, alumni, and industry partners. Uses CRM and institutional data to assess recruitment and retention initiatives, supports admissions and program changes, and communicates academic deadlines and professional development opportunities.

Investigates suspicious insurance claims, identifies potential fraud, develops documented cases supporting claim outcomes and prosecution, conducts interviews and statement taking, analyzes documents and medical records, and supports claims staff through training on fraud indicators and investigation strategies. Collaborates with the SIU Manager on training, onboarding, and compliance activities.

Provides administrative and operational support to the Corporate Operations team. Responsibilities include handling calls and live chat, preparing service letters, coordinating projects, supporting new systems and processes, managing lost business accounts, maintaining records, entering acquisition data, and improving workflow efficiency. The role requires strong organization, communication, accuracy, customer focus, and proficiency with Microsoft Office.