Top Operations & Support Jobs

Provides front-line phone, email, and customer management support to yearbook advisors, parents, and other customers. Resolves software, account, ordering, dedication ad, and order-status questions; documents interactions; troubleshoots issues; escalates unresolved matters; and coordinates with design, sales, production, and management teams. Also assists with workshops, proofing, printing, packaging, administrative tasks, and seasonal yearbook operations.

Maintains accurate applicant records, monitors candidate progress through the recruiting workflow, identifies stalled applications, follows up with recruiters, reports data issues, and prepares daily and weekly recruiting reports. The role requires CRM or applicant tracking system experience, spreadsheet skills, strong attention to detail, clear communication, reliable internet, and availability during US Central business hours.

Manages daily office operations and supports management and sales representatives. Responsibilities include preparing proposals and reports, handling telephone and mail, ordering supplies, tracking sales and marketing campaigns, researching market segments, and providing administrative support to customers, vendors, and employees.

Provides administrative and operational support for a large transit security contract. Responsibilities include workforce administration, staffing and scheduling coordination, payroll and billing support, Gantt reconciliation, compliance tracking, badge administration, Salesforce case management, reporting, data validation, documentation, and cross-functional coordination with recruiting, finance, operations, and client services.

Manage daily operations of a hardware engineering lab for a humanoid robotics team. Responsibilities include organizing workspaces, tracking and procuring inventory, kitting parts, supporting equipment setup and calibration, coordinating repairs and deliveries, managing lab access and onboarding, enforcing safety and ESD protocols, and assisting engineers with demos, shipments, and sourcing components.

Leads post-deployment application support for enterprise SaaS and AI/ML platforms. Owns production reliability, uptime, SLAs, incident response, root-cause analysis, monitoring, automation, documentation, compliance, and customer communications. Coordinates global support teams, establishes scalable support processes, mentors engineers, and serves as the senior technical escalation point for healthcare customers operating regulated, mission-critical systems.

Provides first- and second-level IT support for office and warehouse employees, troubleshooting hardware, software, network, mobile, and access issues. Configures and deploys equipment, administers accounts, supports warehouse technology, maintains IT asset records, documents resolutions, and assists with security updates and IT projects. The role also supports onboarding, offboarding, system upgrades, vendor escalations, and occasional after-hours outages.

Manages Education ticketing setup in Tessitura and provides functional technical support to Box Office, Cinema Operations, Guest Experience, Marketing, and other departments. Troubleshoots issues, supports integrations, coordinates release and upgrade testing, maintains procedures, trains staff, assists with reporting, and supports on-sale events. The role documents system processes, participates in Agile projects, escalates complex database and API issues, and serves as BAM’s Tessitura subject matter expert.

Manage administrative operations for a residential aged care home, including rosters, recruitment and onboarding, customer enquiries, billing, payroll, stocktake, records management, and support for the Residential Aged Care Manager. The role also mentors an Administration Officer and helps convert enquiries to sales while ensuring accurate, timely, and friendly service.

Leads strategic analysis, scenario modeling, annual planning, forecasting, performance management, and executive reporting across Proofpoint’s Customer Office. Builds financial and operational models, evaluates investments and programs, develops KPIs and dashboards, ensures data governance, and supports Board-level decisions. Partners with Finance, Sales Operations, Business Intelligence, and Customer Office leaders across Customer Success, Renewals, Support, and Services.