Top Operations & Support Jobs

Administer and configure Jira Software and Jira Service Management enterprise platforms. Responsibilities include gathering requirements, designing workflows, managing permissions and automation, coordinating integrations and data conversions, testing changes, supporting deployments, documenting processes, resolving issues, and improving user adoption and platform reliability.

Provides first-level technical support for hardware, software, Microsoft 365, business applications, networks, phones, printers, and end-user devices. Troubleshoots issues, manages accounts and access, documents tickets, supports deployments and equipment refreshes, educates employees on technology and cybersecurity, and escalates complex problems. The role also participates in on-call support, technology maintenance, and travel between credit union locations.

Leads daily patient support center and call center operations, assigning work, monitoring queues, routing pharmacy referrals, managing exception reports, and ensuring quality and compliance. Coaches and trains team members, tracks referral data, communicates with pharmacies, manufacturers, insurers, prescribers, and patients, and escalates operational or performance issues. Requires pharmacy technician registration or licensure depending on location, pharmacy operations knowledge, HIPAA compliance, and supervisory experience.

Support fixed-income front-office trading applications in a production environment. Resolve complex incidents, troubleshoot software and operational issues, interpret server logs, monitor services, and assist with releases and bug fixes. Collaborate with traders, business analysts, developers, vendors, and technical teams during outages and infrastructure maintenance. Use Unix, Python or Shell scripts, SQL, Bloomberg TOMS or Broadway, and ITRS monitoring tools for troubleshooting and reporting.

Provides senior-level IT support across manufacturing plants, networks, end-user computing, and service management. Leads IT administrators, delivers Tier 2 help desk support, troubleshoots hardware, software, connectivity, and access issues, and supports ERP, EDI, Amtech, and systems integration. Maintains networks, assists with implementations and testing, creates training materials, coordinates vendors, documents procedures, and provides on-call and multi-site support across Pennsylvania, New Jersey, and Virginia.

Provides clerical and administrative support in an office environment, including answering calls and emails, greeting visitors, preparing spreadsheets and presentations, organizing meetings, maintaining records, supporting budgets, supervising staff, and collecting, counting, and securing money. This is a part-time Monday-through-Friday evening position.

Provides executive support to the COO, managing calendars, communications, travel, expenses, briefings, and sensitive information. Coordinates leadership meetings, board preparation, cross-functional initiatives, and project follow-through across Finance, People & Culture, Compliance, and Operations Support. Designs and maintains AI-enabled workflows using Asana, Notion, Slack, and related tools to improve visibility, reduce manual work, and strengthen organizational processes.

Provides Tier III escalation support for desktop and endpoint incidents. Manages Windows images, software deployments, operating system updates, security patches, firmware, BIOS, endpoint compliance, and vulnerability remediation. Administers MECM/SCCM, Intune, Active Directory, Group Policy, Exchange Online, and Microsoft 365. Troubleshoots complex workstation issues, supports ServiceNow processes, documents technical standards, mentors support staff, and assists VIP users in a federal enterprise environment.

Provides onsite and remote technical support for corporate users, including desktops, laptops, software, phones, conferencing systems, user accounts, permissions, and network connectivity. Troubleshoots hardware and software issues, supports Microsoft 365 collaboration tools, ticketing queues, security patching, PC imaging, antivirus, and mobile device deployments. The role also assists infrastructure projects, mentors peers, supports executive users, and delivers high-quality customer service across regional facilities.

Administers and improves enterprise IT service management processes across ServiceNow and facilities systems. Supports asset, incident, knowledge, request, and change management, service portals, workflows, reporting, integrations, testing, documentation, and user training. Partners with IT, Facilities, Store Operations, and service providers to improve service delivery, data quality, routing, fulfillment, and user experience. Provides process support, troubleshooting, continuous improvement, and occasional after-hours assistance for critical events.