Top Operations & Support Jobs

Investigate and resolve complex product, platform, and data issues using observability tools, dashboards, SQL, and logs. Manage incidents from detection through closure, coordinate with Support, Engineering, and Product, implement appropriate fixes, perform root cause analysis, document solutions, maintain operational workflows, and identify preventative improvements.

Provides application and customer support by triaging tickets, reproducing and prioritizing software defects, analyzing support trends, and liaising with customers and developers. The role also contributes to feature requirements, testing, releases, roadmap discussions, documentation, training, and product improvements, with a planned progression into Product Analysis.

Provides help desk and operational support for firm-wide workstations, applications, market data, and trade execution platforms. Responsibilities include workstation installation and troubleshooting, software upgrades, system status checks, data center inspections, ticket workflow management, and rotating off-hours support. The analyst supports Microsoft desktop environments and financial services applications while occasionally covering the New York City office.

Analyze business workflows, identify inefficiencies, and build AI-enabled automation proofs of concept using low-code platforms and APIs. Translate business needs into specifications, user stories, and acceptance criteria; manage automation projects through pilots, testing, deployment, documentation, and training. Support enterprise AI adoption while maintaining security, access control, governance, and measurable improvements in efficiency, accuracy, and cycle times.

Provides ecommerce and customer service support in a luxury retail store environment. The role requires flexibility, motivation, teamwork, prior luxury goods experience, and a strong visual merchandising background. This is a temporary position based in Chicago.

Provides on-site technical support for customer hardware and software installations, repairs, upgrades, maintenance, and troubleshooting. Installs and configures PCs, notebooks, printers, operating systems, networking, VPNs, and related equipment. Guides customers on system operation, escalates issues, verifies equipment quality, supports remote installations, and analyzes system problem trends while maintaining ticket and asset records.

Provide technical and customer support for hardware and network outages through software, phone, email, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, meet response-time targets, communicate proactively with customers, and share feedback with Product teams. The role requires experience with high-volume ticketing systems, CRM platforms, and remote collaboration tools.

Provides operational support for farm management services, including document scanning, mail handling, field report tracking, farm lease administration, cash rent invoicing, data analysis, reporting, and process tracking. Supports customer marketing by researching prospects, coordinating mailings, tracking responses, maintaining follow-ups, researching conferences, and developing marketing materials. Requires strong organization, analytical ability, Microsoft Office expertise, confidentiality, communication, and independent work skills.

Part-time receptionist position at a 180-bed skilled nursing and long-term care facility. The role is scheduled Monday through Friday from 4:00 p.m. to 8:00 p.m. The posting provides facility location, benefits eligibility after 30 days, competitive wages based on experience, and a drug- and tobacco-free workplace.

Processes and reviews Medicaid recovery and cost-avoidance forms, applications, documents, and reports. Verifies information against requirements, calculates fees or billings, responds to inquiries, summarizes administrative and financial data, prepares informational packets, and maintains accurate records. The role requires applying agency policies, communicating with clients and stakeholders, proofreading documents, protecting confidential information, and supporting Coordination of Benefits operations.