Top Operations & Support Jobs

Leads strategic planning, business process optimization, performance management, budgeting, resource planning, and IT service initiatives. Partners with executives and cross-functional leaders to evaluate business cases, monitor KPIs, SLAs, and OKRs, improve operational efficiency, and support technology modernization. Develops process documentation, white papers, workflows, and standard operating procedures while translating complex business challenges into actionable recommendations.

Provides administrative support across multiple teams by maintaining files, processing invoices, coordinating meetings and events, arranging travel, preparing reports and project documentation, and creating charts, flowcharts, and e-forms. The role also supports departmental initiatives, resource requests, and leadership coordination in a hybrid office environment.

Provides Tier 1 and Tier 2 desk-side technical support for attorneys and staff, including hardware, software, mobile devices, printers, video conferencing, basic networking, VPN, and remote desktop access. Troubleshoots firm applications, manages support tickets and inventory, assists IT engineers, supports office projects, and participates in after-hours and weekend on-call rotations.

Manages LIHTC and Project-Based Section 8 residential communities, overseeing leasing, rent collection, maintenance, compliance, budgeting, financial reporting, resident relations, inspections, staff supervision, and community engagement. Ensures regulatory compliance, strong occupancy, property standards, resident satisfaction, and achievement of financial and operational goals.

Supports and improves a production Workday tenant after implementation. Responsibilities include configuring business processes and security, managing releases, testing changes, building reports and calculated fields, preparing data loads, resolving ticketed support requests, documenting root causes, and creating SOPs, test scripts, configuration logs, and user job aids. The role supports Core HCM, Benefits, Talent Optimization, and Learning modules while following formal change control and service-level agreements.

Processes vehicle impound accounts from intake through closure, ensuring compliance with company policies, regulations, service-level standards, and documentation requirements. Communicates with customers, recovery agents, impound facilities, police departments, and vendors by phone and correspondence. Maintains accurate account records, performs recovery justification calculations, handles routine requests, and escalates complex issues. Requires strong organization, communication, attention to detail, confidentiality, and the ability to manage multiple tasks in a fast-paced servicing environment.

Provides first-line technical and platform support to internal teams, churches, agencies, and community partners. Responds to inquiries through Zendesk, email, and phone; troubleshoots issues; submits detailed development tickets; tests new features; documents feedback; and identifies support trends. The role also supports field teams and helps users adopt CarePortal effectively while contributing to platform improvements and technology innovation.

Provides entry-level IT support across helpdesk operations, hardware and software troubleshooting, basic networking, systems administration, programming, and business application support. The intern will resolve trouble tickets, document procedures, follow ITIL-based support practices, assist with projects, and collaborate across teams while gaining hands-on experience.

Handles urgent after-hours calls and emails, resolves client and operational issues, coordinates resources and departmental follow-up, processes transcripts, maintains job records in ReporterBase, and supports cross-functional operations. The role requires strong customer service, communication, organization, judgment, confidentiality, and proficiency with Microsoft Office. It is remote with a five- to six-month training period and a permanent evening and weekend schedule.

Oversee external TPAs managing complex workers’ compensation claims. Review claim strategies, reserves, litigation, medical management, settlements, coverage, compliance, and performance against company standards. Partner with TPA handlers, internal claims teams, underwriters, and leadership to identify risks, approve reserve requests, conduct audits, improve claim outcomes, and monitor regulatory requirements. The role focuses on oversight and quality assurance rather than direct claim handling.