Essential Duties
- Hardware and software setup and support including handheld devices.
- Video Conference support. This includes conference room technical setup, maintenance, room preparation, call initiation and lawyer/user assistance before and during video conferences as required.
- Analyze/resolve problems with desktop/laptop hardware, OS, & applications software.
- Tier 2 troubleshooting on the desktop/laptop hardware and software, operating system, and firm’s software applications: MS Office, NetDocuments, Google Chrome, Internet Explorer, Elite, PDF, InterAction, Zoom and any other firm applications.
- Basic software troubleshooting on the applications used at the firm including but not limited to: Microsoft Office Suite, Internet Browsers, Accounting, PDF, Contact Management and the firm’s Document Management System.
- Printer, scanner, video conferencing and projector support.
- Assist Engineers in troubleshooting onsite issues.
- Understand user application needs and growth of our Firm’s application offerings.
- Communicates appropriately regarding resolution and ensures that the appropriate documentation is completed after each incident.
- Tier 1 subject matter expert (SME) on our firm applications.
Other Duties
- Assist with hardware inventory including laptop checkout duties.
- Assist laptop users with remote “road warrior” skills, such as use of remote desktop and VPN access.
- Create and update tickets using the HelpDesk ticketing database.
- Assist with maintaining IT inventory.
- Point of contact for IT Engineers.
- Maintain positive and professional relationships with staff and approved vendors.
- Provide on-call and afterhours support as needed.
- Perform other related duties as needed or assigned.
Reporting Relationship
The Technical Support Specialist reports to the Technical Support Manager.
Subordinate Staff: N/A
Qualifications
Knowledge/Experience
The Technical Support Specialist should have working knowledge of Microsoft Office Suite of applications. Should have extensive knowledge of Windows OS; computer hardware and software. Experience with HP LaserJet Printers and Ricoh photocopiers and printers preferred. This position requires someone with experience supporting handheld devices with a specific emphasis on iPhone/iPad and Android devices. Three or more years of experience in an IT HelpDesk or support environment required. Three or more years of Level 2 desk-side support experience is desired. Law firm experience preferred.
Skills
The Technical Support Specialist must possess outstanding customer service abilities. Excellent written and verbal communication skills are a must. Ability to communicate with all levels of staff, attorneys, management, vendors and client representatives required. This individual must have strong initiative, drive and ability to work in a team environment with minimal supervision.
Education
The Technical Support Specialist must possess a high school diploma. A+ certification and some college are preferred.
Physical Demands
Must be able to move around the office up to 70% of the time; When doing occasional office build outs or system upgrades, might be required to move around up to 100% of the time; This position constantly operates, and frequently inspects and positions, computers and other office productivity machines (e.g., fax machine, copier, printer, etc.); Positions self to maintain/troubleshoot computers underneath office desks, up to 25% of the time; Frequently moves computer equipment weighing up to 20 lbs.; Occasionally moves computer/server equipment weighing up to 50 lbs.; This position requires constant communication and exchange of information with the Firm attorneys and staff.
This position requires work after normal business hours and on weekends for video conference support, equipment moves, and IT projects as required.
Working Conditions
Office Environment. Some offsite projects. Overtime, weekends and occasional travel required. This position will participate in the after-hours and weekend on-call rotation.
Salary Range:
The expected salary range for this position is $75,000.00-$81,000.00. Please note that the final offer amount may vary based on experience and skillset of the selected candidate.At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success.
Haynes and Boone’s Orange County office serves the needs of California’s premier technology industries and capitalizes on the West Coast’s global access. We have vibrant practices in intellectual property (IP), in-bound Asian work, venture-funded corporate matters, and big-ticket litigation such as patent, securities, insurance coverage, and class action labor and employment matters. Our thriving economic community is home to an array of businesses, ranging from Fortune 500 companies to emerging technology ventures. Our expanded presence here heightens Haynes and Boone’s coast-to-coast capabilities while giving clients the benefits of our growing geographic base. Most of our California-based lawyers have earned engineering or technical degrees in addition to law degrees, enhancing their understanding of the intricacies of IP. Our team members have been recognized in publications such as The Best Lawyers in America directory (Woodward/White, Inc.), Intellectual Asset Management (IAM) Patent 1000 (Globe White Page Ltd), and Managing IP Magazine (Euromoney Institutional Investor PLC). We are committed to having an inclusive workforce that reflects our communities, and we seek highly motivated lawyers and staff who value our culture of respect and teamwork.
Skills Required
- Three or more years of experience in an IT helpdesk or support environment
- High school diploma
- Working knowledge of Microsoft Office Suite
- Extensive knowledge of Windows operating systems, computer hardware, and software
- Experience supporting handheld devices, especially iPhone, iPad, and Android devices
- Outstanding customer service abilities
- Excellent written and verbal communication skills
- Ability to communicate with staff, attorneys, management, vendors, and client representatives
- Strong initiative, drive, teamwork, and ability to work with minimal supervision
- Three or more years of Level 2 desk-side support experience
- Experience with HP LaserJet Printers and Ricoh copiers and printers
- Law firm experience
- A+ certification
- Some college education
Haynes and Boone, LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Haynes and Boone, LLP and has not been reviewed or approved by Haynes and Boone, LLP.
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Wellbeing & Lifestyle Benefits — The firm’s HB Well program provides access to counseling/coaching, mindfulness and resiliency resources, and fitness discounts, with onsite amenities supporting physical health. Feedback suggests these structured wellness offerings are accessible to employees and their families.
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Parental & Family Support — Caregiver navigation support and recognition as family‑friendly signal a supportive stance for parents and caregivers. Feedback suggests inclusion networks and flexible policies help employees manage family responsibilities.
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Career-Linked Recognition & Rewards — Inclusion & Engagement efforts can earn a special annual bonus, with credited hours counting toward billable thresholds. Feedback suggests pro bono and inclusion work receive tangible recognition alongside core performance.
Haynes and Boone, LLP Insights
What We Do
Haynes Boone, is an international corporate law firm with 19 offices, spanning Texas, New York, California, Charlotte, Chicago, Denver, Virginia, Washington, D.C., London, Mexico City and Shanghai, providing a full spectrum of legal services in energy, technology, financial services and private equity. With about 650 lawyers, Haynes Boone is ranked among the largest U.S.-based firms by The National Law Journal, The American Lawyer and The Lawyer. It was recognized in the BTI Consulting Group’s 2022 “A-Team” report, which identifies the law firms that in-house counsel commend for providing superior client service. The firm is also recognized as a leader in DEI initiatives. It achieved Mansfield Rule 5.0 certification in 2022 after completing a rigorous 12-month collaboration with Diversity Lab.
