Top Operations & Support Jobs

Processes customer requests and orders, reviews contracts and purchase requirements, maintains order records, monitors order activity, and communicates potential issues. Supports Account Managers and internal teams while maintaining accuracy, responsiveness, documentation, and compliance in a high-volume environment. The role also contributes to continuous process improvement and customer service.

Provides Tier 1 and Tier 2 technical support across multiple healthcare facilities. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, software, accounts, networks, VPNs, and business applications; managing onboarding and offboarding; maintaining devices and inventory; documenting tickets; supporting EHR systems; and assisting with IT projects while maintaining HIPAA and security compliance.

Leads Sales and Customer Success Operations while serving as the Chief Revenue Officer’s operations partner. Manages operations managers and analysts, owns revenue metrics, forecasting, planning, reporting, and operating cadence, and drives cross-functional initiatives. Supports performance management, headcount, territory, quota, account assignment, and capacity planning. Requires advanced modeling, Salesforce expertise, executive communication, program management, AI-first workflows, and extensive B2B SaaS revenue operations experience.

Provides reception coverage and clerical support at a Harlem shelter facility. Responsibilities include greeting visitors, coordinating communication, handling mail and documents, ordering supplies, tracking work orders, preparing event calendars, and assisting with special events. The role requires strong communication, organization, computer proficiency, and the ability to work with special-needs populations.

Provides first-level IT help desk support, troubleshooting hardware, software, network, and user issues. Creates system accounts, configures PCs and software, deploys smart devices, assigns licenses, monitors infrastructure and enterprise systems, maintains documentation, assists with audits, and supports IT projects, vendors, contractors, and site installations. The role requires strong communication, analytical thinking, customer service, and the ability to lift up to 50 pounds.

Coordinates graduate academic programs through student advising, course scheduling, faculty and enrollment administration, degree and graduation audits, student record maintenance, communications, and departmental inquiries. Manages international student CPT, OPT, and SEVIS paperwork; supports academic probation processes; organizes course intensives, residencies, graduation events, and meetings; and assists with assessment data, special projects, and general office operations. The role is hybrid, campus-based, full-time, and may include occasional evening or weekend hours.

Executive Assistant supporting WithCoverage’s co-founders by managing complex calendars, high-stakes meetings, travel, communications, briefing materials, board and investor logistics, and executive presentations. The role also develops scalable administrative systems, supports office management and events, and handles confidential information with discretion. Success requires exceptional organization, communication, judgment, initiative, resilience, and comfort working in a fast-paced, early-stage company. This position is fully in-office five days per week in Hudson Square.

Provides onsite desktop and end-user technology support, including Windows computer imaging, deployment, troubleshooting, printers, mobile devices, wireless connectivity, and applications. Performs basic-to-intermediate administration of Active Directory, Exchange Online, Microsoft 365, Azure, and Intune. Supports onboarding, access management, account lifecycle processes, device compliance, asset records, documentation, incident resolution, and escalation while collaborating with IT teams and business users.

Supports daily deposit operations for a bank by assisting branches, processing legal requests, ACH returns, chargebacks, account corrections, stop-pay and positive-pay items, returned mail, settlements, and account documentation. Maintains procedures, audits account maintenance, monitors exceptions, and supports compliance with BSA, OFAC, CIP, AML, and other banking regulations. Provides internal operational support and resolves deposit-product inquiries. No supervisory responsibilities.

Leads strategic planning, business process optimization, performance management, budgeting, resource planning, and IT service initiatives. Partners with executives and cross-functional leaders to evaluate business cases, monitor KPIs, SLAs, and OKRs, improve operational efficiency, and support technology modernization. Develops process documentation, white papers, workflows, and standard operating procedures while translating complex business challenges into actionable recommendations.