The Role
Provides first-level IT help desk support, troubleshooting hardware, software, network, and user issues. Creates system accounts, configures PCs and software, deploys smart devices, assigns licenses, monitors infrastructure and enterprise systems, maintains documentation, assists with audits, and supports IT projects, vendors, contractors, and site installations. The role requires strong communication, analytical thinking, customer service, and the ability to lift up to 50 pounds.
Summary Generated by Built In
IT Systems Analyst Job Description
Job Title: IT Systems Analyst
Classification: Exempt
Department: IT
Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary:
The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities:
Job Title: IT Systems Analyst
Classification: Exempt
Department: IT
Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary:
The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities:
- Help Desk Support
- Respond to Helpdesk tickets and requests via email, teams, and over the phone.
- Provide first level contact and troubleshoot user issues
- Properly escalate unresolved queries to the next level of IT support
- Troubleshoot hardware/software issues, escalating to higher support levels if necessary
- Track, route, and redirect problems to correct resources
- Walk users through problem solving steps to resolve issues
- Follow up with users, provide feedback and see problems through to resolution
- Administrative Tasks
- System user creation
- PC set up
- Software setup
- Smart device deployment
- Licensing assignment
- Maintain documentation for IT processes and procedures
- System Monitoring
- Monitor and manage various infrastructure systems
- Monitor and manage various enterprise business systems
- Assist with troubleshooting critical IT systems as needed
- Projects
- Work with other members of the infrastructure team and other departments on joint tasks and projects
- Work with vendors and contractors to accomplish tasks and projects
- Assist with IT audits
- Other Duties
- Work closely with other IT staff to accomplish IT goals
- Help with site installation activities for infrastructure tasks
- Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
- Perform other duties as required
- To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
- Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
- Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
- Ability to read and comprehend basic English
- Ability to follow instructions
- Self-starter, multi-task and detailed oriented, excellent computer and math skills
- Maintains a clean work area
- Must be familiar with databases
- Computer related college degree required
- Some Education requirements can be offset by work experience (industry or federal)
- Minimum of 2 years’ experience in IT field
- Requires working in temperature extremes
- Observes all safety rules
- Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.
Skills Required
- Computer-related college degree
- Minimum of 2 years of experience in the IT field
- Familiarity with databases
- Knowledge of Microsoft Windows-based applications, including Word, Excel, Outlook, and Adobe Acrobat
- Ability to provide technical support and troubleshoot hardware, software, and network systems
- Strong oral, written, interpersonal, and customer-service communication skills
- Ability to work independently and in a team environment
- Ability to read and comprehend basic English and follow instructions
- Ability to perform occasional physical activity and lift objects weighing up to 50 pounds
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The Company
What We Do
Kobelco Aluminum Automotive Products (KAAP) is a global leader in automotive aluminum technology, specializing in producing and distributing aluminum forgings for automotive suspensions and cast rods for compressors, offering advanced engineering and high-quality materials.
