Top Tech Jobs & Startup Jobs

Monitors customer interactions across web, voice, email, and written channels to evaluate quality, CSAT, compliance, and operational performance. Analyzes surveys, call recordings, sentiment, contact reasons, and process issues; produces reports and actionable insights; conducts calibration and coaching sessions; supports training, incentive programs, and continuous process improvement. Maintains QISMS and HIPAA compliance, protects sensitive information, and assists operations with service levels and escalated calls.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

The Information Scientist will manage and extract value from global information sources, automate data workflows, apply analytical and GenAI methods, and support operational mission decision-making. The role requires library science expertise, data and information management experience, agile delivery, and the ability to develop pilots, prototypes, and minimum viable products. Desired experience includes working with dirty data, R&D environments, and high operational tempos.

Build and scale a custom coaching and community platform across the full stack. Own features from architecture and data modeling through deployment, testing, monitoring, and incident resolution. Work with Vue, Nuxt, Prisma, PostgreSQL, Stripe, communications and AI integrations, while improving reliability and maintainability. The role also involves automated testing, code reviews, production monitoring, technical risk communication, and collaboration in a fast-changing startup environment.

Leads regional community health ecosystem development and implementation across Alaska and assigned markets. Builds partnerships with healthcare providers, community organizations, Tribal health groups, health plans, agencies, and workforce partners. Owns regional initiatives from planning through execution, coordinating onboarding, implementation, technical assistance, and operational readiness. Identifies sustainable funding and growth opportunities, supports strategic partnerships, represents the company externally, and collaborates cross-functionally to expand community-based care programs.

Command high-severity production incidents from declaration through mitigation, coordinating technical responders, severity decisions, escalations, stakeholder communications, regional handoffs, and post-incident follow-up. Maintain accurate incident timelines, ensure retrospectives and accountable action items, and improve response processes through automation. The role requires participation in a global 24x7 incident commander roster and familiarity with fintech and regulated API-driven platforms.

Leads technical delivery for multiple creative technology projects, owning architecture, frontend-heavy development, backend and AI integrations, quality standards, client pitching, technical estimation, and developer mentorship. Builds visually rich digital experiences in a fast-paced agency environment while contributing to emerging technology initiatives and maintaining strong design, performance, and communication standards.

Leads Metagenics’ global iHerb business strategy, owning P&L, marketplace operations, assortment, forecasting, promotions, retail media, and performance reporting. Manages joint business planning, negotiations, inventory coordination, pricing, customer experience, and cross-functional execution with Supply Chain, Finance, Legal, and Marketing. Uses marketplace, sales, margin, customer, and product data to identify growth opportunities and optimize profitability. Requires strong e-commerce, digital marketing, account management, analytics, stakeholder influence, and project management experience.

Select and prepare warehouse orders using electric pallet jacks, forklifts, wearable computers, and scanners. Responsibilities include hand-picking products, stacking and shrink-wrapping pallets, staging outbound loads, meeting selection rates, inspecting equipment, following safety and distribution procedures, and maintaining warehouse cleanliness. The role requires working in dry, refrigerated, and freezer environments, lifting up to 55 pounds, and flexible scheduling including weekends and holidays.

Manages inside sales activities including preparing quotes, reviewing building plans, processing orders, coordinating deliveries, overseeing fulfillment, researching products, and following up with customers. The role advises customers on material needs, handles special orders, verifies documentation, supports internal and external training, and provides service to phone and walk-in customers. Success requires strong organization, communication, attention to detail, urgency, and the ability to manage multiple tasks in a collaborative environment.