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Top Customer Success Jobs in New York City, NY

1,250+ Job Results
11 Days Ago
New York City, NY
Remote
358 Employees
Entry level
358 Employees
Entry level
Software
The Renewals Specialist is responsible for managing account renewals, coordinating with Customer Success and Account Executives to enhance the customer experience, drive subscription revenue, and facilitate contract processing. The role involves negotiation with customers, updating renewal forecasts, promoting upsells, and providing feedback on renewal processes.
Top Benefits:
401-K
Adoption Assistance
Company Equity
+17 More
11 Days Ago
New York City, NY
Remote
105 Employees
Mid level
105 Employees
Mid level
Artificial Intelligence • Healthtech • Machine Learning • Software • Analytics
As a Customer Success Manager, you will build and maintain relationships with customers, serve as the voice of the customer, analyze customer data to inform product development and promote customer retention, while also acting as an advocate within the organization.
Top Benefits:
401-K
Company Outings
Dental Insurance
+23 More
11 Days Ago
New York City, NY
Remote
245 Employees
Entry level
245 Employees
Entry level
Cloud • Security • Software • Cybersecurity
The Bilingual Customer Support Engineer at FireMon provides exceptional customer support for technical issues related to FireMon products. Responsibilities include managing and prioritizing customer tickets, conducting troubleshooting, collaborating on projects, and maintaining high standards of customer service. This position also requires flexibility for on-call shifts in a 24/7 support environment.
Top Benefits:
401-K
Adoption Assistance
Company Outings
+14 More
12 Days Ago
New York City, NY
Remote
750 Employees
Expert/Leader
750 Employees
Expert/Leader
Healthtech • Software
The Client Renewal Executive manages the contract renewal process for Direct Client Services at bswift, overseeing negotiations and ensuring successful execution. They collaborate with internal stakeholders, monitor contract performance, drive client retention, and maintain compliance with company standards while staying informed about industry trends.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+15 More
12 Days Ago
New York City, NY
Remote
17 Employees
75K-95K Annually
Mid level
17 Employees
75K-95K Annually
Mid level
Marketing Tech
The Client Strategist leads a portfolio of e-commerce clients, developing long-term strategic marketing plans and driving client success. Responsibilities include managing account and client relations, facilitating cross-channel collaboration, and communicating performance data effectively. Strong leadership and time management skills are essential.
12 Days Ago
New York City, NY
Remote
90 Employees
Junior
90 Employees
Junior
Software
As a Customer Success Manager at PerformYard, you will cultivate long-term relationships with customers, ensuring successful software adoption and usage. You will provide training, support configuration needs, and act as a customer advocate by collaborating with other teams for product improvements. By responding to customer inquiries and managing their lifecycle, you will help enhance customer satisfaction and drive business growth.
Top Benefits:
401-K
Dental Insurance
Disability Insurance
+11 More
12 Days Ago
New York City, NY
Remote
1,421 Employees
Senior level
1,421 Employees
Senior level
Fitness • Professional Services
The Client Success Manager will oversee the onboarding and management of enterprise clients, ensuring they maximize the value of FranklinCovey's learning and development resources. Responsibilities include conducting business reviews, building strong client relationships, providing training, advocating for solutions, and contributing to client renewal and expansion strategies through engagement monitoring and support.
12 Days Ago
New York City, NY
Remote
986 Employees
Senior level
986 Employees
Senior level
Information Technology
As the Director of Customer Success, you will be a trusted advisor to clients, managing project delivery within budget and deadlines. You will lead a creative team to deploy innovative solutions in the healthcare industry, addressing complex customer needs and building strong relationships.
13 Days Ago
New York City, NY
Remote
60 Employees
Entry level
60 Employees
Entry level
eCommerce • Information Technology
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.
13 Days Ago
New York City, NY
Remote
403 Employees
Entry level
403 Employees
Entry level
Information Technology
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
Top Benefits:
401-K
Dental Insurance
Flexible Spending Account
+6 More
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