Top Customer Success Jobs in New York City, NY
The Manager of Customer Success will lead a team of Customer Success Managers, ensuring optimal experiences for customers on the Apploi platform. Responsibilities include coaching team members, managing resources, forecasting capacity, and developing strategic success plans based on customer feedback.
As an Underwriter at Hometap, you will play a critical role in the home equity investment process by assessing applications and properties, making recommendations, and collaborating with cross-functional teams.
The Customer Advocate Manager will develop and maintain relationships with existing customers, address their challenges with Applied solutions, and implement strategies to enhance customer satisfaction and retention. This role involves active listening, understanding customer priorities, driving execution of plans, and collaborating with internal teams to ensure client success.
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The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
The Manager of Customer Support will lead a frontline support team to ensure a world-class customer experience. Responsibilities include managing supervisors, hiring top talent, driving efficiency, improving customer support processes, and developing the support team.
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The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.
The Client Relationship Executive - TMT position at PwC involves developing and implementing communication programs, managing sales strategies and pipeline, and fostering long-term client relationships. The role supports business development through team collaboration, identifying market gaps, and promoting efficiency across projects. Additionally, it emphasizes leadership qualities and ethical business conduct.
The Client Relationship Executive - TMT at PwC focuses on positioning the firm’s brand, driving revenue growth, and managing sales pursuits. Responsibilities include developing sales strategies, improving ways of working, and fostering long-term client relationships. The role demands a strong understanding of enterprise-level sales within various sectors.
The Payor Partnership Support Specialist at Grow Therapy will provide exceptional support to clinicians and clients through calls, chats, and emails while collaborating with other teams to resolve issues, particularly around billing and technical bugs. The role is primarily focused on delivering a positive customer experience in the mental health sector.
Alma is dedicated to simplifying access to affordable mental health care by providing therapists with tools to manage and grow their practices. They have a network of over 20,000 therapists across all states, fostering a system where therapists can thrive and patients can easily find care.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
As an Account Executive at HealthJoy, you will manage a book of small to mid-sized business accounts, partnering with account managers to grow account value. Your role includes identifying expansion opportunities, delivering customer value, upselling, and building strong relationships with clients, from small business representatives to C-Suite executives.
HealthJoy is seeking to build a talent community to connect with prospective team members across various departments including Customer Operations, Engineering, Data, and more. The company emphasizes mission-driven work and offers a positive work environment with opportunities for career growth in a rapidly expanding organization.
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