Top Customer Success Jobs in New York City, NY
The Client Services Manager will handle client-facing relationships post-sale, providing high-level service through campaign management, building rapport, and fostering client retention and growth. This role involves collaborating with internal teams for efficient campaign execution and delivering insights and reporting to clients.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
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The Professional Learning Specialist for Literacy will develop and implement professional learning opportunities for teachers, focusing on curriculum understanding and instructional practices to enhance student reading skills. Key responsibilities include coaching educators, designing literacy intervention programs, analyzing performance data, and ensuring compliance for inclusive education.
As a Customer Support Executive at Genius Sports, your primary responsibilities will include providing customer support for users, monitoring live games for issues, and performing product testing. You will be part of a global team and will have opportunities for exposure to various business areas and products.
As an Underwriter at Hometap, you will play a critical role in the home equity investment process by assessing applications and properties, making recommendations, and collaborating with cross-functional teams.
The Customer Advocate Manager will develop and maintain relationships with existing customers, address their challenges with Applied solutions, and implement strategies to enhance customer satisfaction and retention. This role involves active listening, understanding customer priorities, driving execution of plans, and collaborating with internal teams to ensure client success.
The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
The Manager of Customer Support will lead a frontline support team to ensure a world-class customer experience. Responsibilities include managing supervisors, hiring top talent, driving efficiency, improving customer support processes, and developing the support team.
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The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.
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