Top Customer Success Jobs in New York City, NY
The Retention Insight Specialist monitors and assesses the call quality and performance of Retention Agents, providing feedback and insights to improve training and retention strategies. They analyze call flows, gather data on customer reactions, identify opportunities for training, and create KPIs for leadership review.
The Senior Customer Success Manager at BlackLine will deliver post-sales strategies to optimize customer adoption of products, prevent churn, and enhance customer satisfaction. They will provide expert guidance on BlackLine tools, mentor new CSMs, and develop relationships with customers to achieve their corporate goals and effectively utilize their products.
The EHS Specialist at NBC Sports will support the implementation of the Environmental Health and Safety program, ensuring compliance with regulations and managing training for NBC Sports locations. Responsibilities include managing EHS procedures, tracking incidents, analyzing production plans for EHS issues, and developing reports for senior management.
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As a Payer Senior Customer Success Manager, you will manage health plan customers, developing strong relationships and ensuring service delivery according to contractual obligations. You'll advocate for customers internally, oversee the customer lifecycle, and provide strategic insights for performance improvement while driving revenue growth through member engagement strategies.
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As the Director of Customer Success, you will lead the Customer Success team, drive performance and growth, ensure customer satisfaction, and manage key business metrics like NDR and NPS. You'll develop customer success strategies, analyze metrics, foster stakeholder relationships, and optimize internal processes for effective customer engagement.
As a Customer Success Manager at Equativ, you will be responsible for ensuring the success and satisfaction of agency and self-service clients by driving adoption, monitoring deal performance, and providing proactive support. Foster strong client relationships, translate client requests into customized deals, monitor deal performance metrics, identify areas for improvement, and assist with technical issues.
As a Customer Success Manager, you'll oversee the success of agency customers, guiding them through onboarding and product adoption. You'll serve as a trusted advisor, develop strategies for achieving program goals, manage account operations, and drive customer engagement with the CreatorIQ platform to ensure client satisfaction.
As an IT Support Specialist at Headway, you will serve as the first point of contact for IT issues, providing tier-1 support and managing service desk requests. Responsibilities include logging and resolving incidents, contributing to the IT knowledge base, and collaborating with the IT team to enhance processes. You will work in a dynamic startup environment, helping others with technical problems and utilizing various software tools.
The Customer Support Manager at SpotMe will lead and grow the Customer Support team, ensuring top-notch customer service for the company's SaaS platform. Responsibilities include team management, performance tracking, SLA compliance, and developing relationships with Product & Engineering teams. The role requires flexibility in working hours and dealing with escalated customer issues.
Lead and grow the Customer Support team, ensuring best-in-class support for the digital experience and virtual events SaaS platform. Responsibilities include team management, customer escalation coordination, performance evaluation, and collaboration with Product & Engineering teams to enhance customer satisfaction.
The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
Top Companies in New York City, NY Hiring Customer Success Roles
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