Top Customer Success Jobs in New York City, NY
The Partner Success Manager will manage relationships with partners, driving campaign growth and optimizing performance through market analysis and collaboration with various teams. Responsibilities include onboarding partners, executing project strategies, reporting insights, advocating for partner needs, and managing billing and forecasts.
As a Senior Restaurant Success Manager at Toast, you will manage a local book of business, build strong customer relationships, drive product adoption, and ensure customer satisfaction while supporting revenue growth. You will serve as a trusted advisor and facilitate internal collaboration to address customer needs effectively.
As an Associate on the Insurance Benefits team, you will manage day-to-day operations for medical, dental, and vision benefits, resolve client issues, collaborate cross-functionally, and assist in creating internal resources and solutions to enhance the customer benefits experience.
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As a CX Tooling Engineer at Spring Health, you will enhance workflow efficiencies within the Zendesk platform and associated tools like Talkdesk. You'll develop custom solutions, collaborate across departments, solve operational challenges, and manage tooling requests to improve the overall customer and provider experience.
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The Vice President of Customer Success will lead the customer success strategy for Braze, focusing on customer satisfaction, retention, and growth. Responsibilities include mentoring the team, collaborating with cross-functional teams, and advocating for customer needs, while ensuring alignment with business goals and industry trends.
The Learning Management System Specialist oversees the administration and technical management of the Learning Management System, focusing on compliance training. Responsibilities include system management, technical support, compliance course development, documentation maintenance, data analysis, and collaboration with stakeholders to enhance training programs and ensure adherence to regulatory standards.
As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Root Cause Analysis Specialist is responsible for leading investigations, developing and tracking corrective/preventive action plans, ensuring documentation accuracy, and mentoring new leads on root cause methodology. This role also involves monitoring CAPA effectiveness and optimizing business processes using continuous improvement techniques.
As a Billing Support Specialist at Notion, you'll address customer escalations related to billing and payments, collaborate with internal teams to enhance support processes, and deliver exceptional client service, primarily through email, Zoom, and Slack.
The Service Desk Specialist I provides technical support for Grubhub employees, manages onboarding and hardware, and offers assistance with desktop applications and AV events. The role involves troubleshooting Windows and Mac issues, collaborating with IT teams, and addressing support tickets, ensuring efficient problem resolution.
Top Companies in New York City, NY Hiring Customer Success Roles
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