Kargo

Senior Client Services Manager

Posted 13 Days Ago

Be an Early Applicant

New York, NY

Mid level

AdTech

The Role

The Client Services Manager will handle client-facing relationships post-sale, providing high-level service through campaign management, building rapport, and fostering client retention and growth. This role involves collaborating with internal teams for efficient campaign execution and delivering insights and reporting to clients.

Summary Generated by Built In

Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.

Who We Hire

Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.

Title: Senior Client Services Manager

Job Type: Full-time; 3 Days In Office

Job Location: New York City, NY

Salary Range: $80,000.00 - $105,000.00 (On Target Earning)

The Opportunity

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Senior Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

The Daily To-Do

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
Assist in identifying client needs and implement strategic solutions to help drive partnership
Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
Analyze and deliver reporting, insights, and results to clients
Identify and generate client outreach for incremental, upsell, and renewal opportunities
First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Qualifications

5+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role
Direct-sold and programmatic mobile advertising experience
Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
Has established relationships with advertisers and agencies
Familiarity with industry jargon and media metrics
Proficient in Excel and PowerPoint
Proven record of successful client retention and business growth
Highly strategic, proactive and solution-oriented
Thrives in a teamwork environment and collaborates well with others
Strong verbal and written communication skills with the ability to deliver well-positioned presentations
Organizational skills with the ability to use available resources to reach solutions
Able to multi-task and prioritize based on account tier and urgency on a daily basis
Strong analytic skills to deliver reporting insights
Highly organized and keen attention to detail
Bachelor’s degree or equivalent experience