Top Customer Success Jobs in New York City, NY
The Accounting Onboarding Specialist will oversee a team of bookkeepers, manage client relationships, and maintain high standards of financial accuracy. Key responsibilities include client onboarding, providing detailed account walkthroughs, educating customers on best practices, and collaborating across teams for improvements in the onboarding process.
The Director of Customer Education & Support will lead the development and execution of customer education strategies, enhance the customer journey, and ensure high engagement and satisfaction. Responsibilities include managing teams, collaborating across departments, developing training programs, and advocacy for customer needs.
The Implementation Specialist will support Customer Success Managers by configuring client accounts, managing customization projects, and providing administrative tasks. Responsibilities include partnering with teams to optimize customer experiences and contribute to the growth of the customer success team.
The Utilization Management Specialist will obtain timely authorizations from health plans, liaise between insurance companies and internal teams, manage initial and ongoing authorizations, escalate cases for peer review, assist with denials, and collaborate with various departments while maintaining confidentiality.
The Customer Support Team Leader will lead, coach, and develop a team of customer support agents to achieve high performance in customer service. Responsibilities include providing feedback, handling escalations, setting goals, and contributing to process improvements, while ensuring customer satisfaction and operational efficiency.
As a Customer Support Supervisor, you will coach agents, monitor performance, handle escalations, and maintain quality assurance scores. Must have supervisor, coaching, and customer service experience. Fully remote position.
As a Customer Support Specialist/SME at Clipboard Health, you will play a crucial role in verifying facts and details to ensure alignment with healthcare professionals' requirements, standards, policies, and best practices. Your expertise will help facilitate a seamless onboarding experience for healthcare professionals and promote patient safety.
The Client Engagement Associate at Mursion will serve as the primary contact for assigned clients, providing support and nurturing relationships. Responsibilities include onboarding new clients, resolving issues, conducting training, tracking metrics, collecting feedback, and collaborating with internal teams to enhance client engagement.
The Database Solution Specialist will design, implement, and manage database solutions on Google Cloud Platform. Responsibilities include recommending services, optimizing performance, overseeing migrations, and collaborating with teams. The role demands a strong grasp of GCP database services and hands-on experience in a tech-savvy environment.
The Client Solutions Partner leads customer engagement, drives business development, and manages complex sales cycles. They build executive relationships, understand client needs, and work with GTM teams to maximize business opportunities. The role requires a blend of data expertise and account management skills to deliver valuable solutions to enterprise customers.
The Experimentation Solutions Specialist will act as a subject matter expert on experimentation, providing guidance and education to customers. Responsibilities include collaborating with technical teams, developing content on experimentation practices, and building relationships with partners and customers to maximize their use of LaunchDarkly.
The Client Success Leader manages client relationships, ensuring satisfaction and value delivery. This role focuses on optimizing client experiences, collaborating with internal teams, and driving growth through strategic planning and operational improvements. Responsibilities include managing contracts, presenting client reviews, and monitoring solution performance.
As a Customer Success Manager, you will maintain strong relationships with clients, assist with onboarding, drive product adoption, identify at-risk customers, and proactively review account metrics. You will work closely with internal teams to ensure customer needs are met, while addressing inquiries and promoting self-serve resources for users.
Top Companies in New York City, NY Hiring Customer Success Roles
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