Top Customer Success Jobs in New York City, NY
As a Senior Restaurant Success Manager at Toast, you will manage a local book of business, build strong customer relationships, drive product adoption, and ensure customer satisfaction while supporting revenue growth. You will serve as a trusted advisor and facilitate internal collaboration to address customer needs effectively.
As an Associate on the Insurance Benefits team, you will manage day-to-day operations for medical, dental, and vision benefits, resolve client issues, collaborate cross-functionally, and assist in creating internal resources and solutions to enhance the customer benefits experience.
As a CX Tooling Engineer at Spring Health, you will enhance workflow efficiencies within the Zendesk platform and associated tools like Talkdesk. You'll develop custom solutions, collaborate across departments, solve operational challenges, and manage tooling requests to improve the overall customer and provider experience.
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The Vice President of Customer Success will lead the customer success strategy for Braze, focusing on customer satisfaction, retention, and growth. Responsibilities include mentoring the team, collaborating with cross-functional teams, and advocating for customer needs, while ensuring alignment with business goals and industry trends.
As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Root Cause Analysis Specialist is responsible for leading investigations, developing and tracking corrective/preventive action plans, ensuring documentation accuracy, and mentoring new leads on root cause methodology. This role also involves monitoring CAPA effectiveness and optimizing business processes using continuous improvement techniques.
As a Billing Support Specialist at Notion, you'll address customer escalations related to billing and payments, collaborate with internal teams to enhance support processes, and deliver exceptional client service, primarily through email, Zoom, and Slack.
The Service Desk Specialist I provides technical support for Grubhub employees, manages onboarding and hardware, and offers assistance with desktop applications and AV events. The role involves troubleshooting Windows and Mac issues, collaborating with IT teams, and addressing support tickets, ensuring efficient problem resolution.
As a Customer Success Manager, you'll oversee the success of agency customers, guiding them through onboarding and product adoption. You'll serve as a trusted advisor, develop strategies for achieving program goals, manage account operations, and drive customer engagement with the CreatorIQ platform to ensure client satisfaction.
The Customer Success Manager will drive retention and growth among customers in social advertising, ensuring exceptional customer experiences, delivering support, and managing relationships with customers and partners. This role includes collaboration across functions to enhance customer success initiatives and contribute to the company’s knowledge base.
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