Top Operations & Support Jobs in Nashville, TN

Support and strengthen the compliance framework across regulatory adherence, policy governance, risk identification and remediation, and monitoring/auditing of high-risk practices. Translate regulations into controls, maintain policy lifecycle and documentation, conduct risk assessments, manage remediation and audit findings, prepare risk and remediation reports, and collaborate with leadership and departments to embed compliance controls and ensure audit readiness.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.

Create and audit comprehensive estimates for 1st and 3rd party material damage claims (auto and specialty), negotiate and document complex settlements, ensure regulatory compliance, and provide training, mentoring, quality control, and technical assistance on material damage claims.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Provide frontline technical and product support to K-12 IT admins, educators, and staff across phone, chat, and email. Troubleshoot OS and networking issues, own tickets end-to-end, meet SLAs, document cases, escalate complex issues with decision-ready notes, and contribute to knowledge base and team collaboration.

Provide phone, chat and email support for electronic banking products (online/mobile banking, bill pay, cards, account services). Research and resolve customer inquiries, perform account maintenance, follow compliance and risk procedures, meet performance metrics, and cross-sell bank services. Hybrid role with required on-site training and periodic onsite days.

Provide high-level administrative support to three VPs including global calendar management, travel coordination, expense reporting, procurement requests, and creation of reports and presentations. Partner with internal teams (IT, Finance, administrators) to orchestrate meetings, projects, and communications while maintaining accuracy, discretion, and professional responsiveness in a dynamic environment.

Own and prioritize knowledge creation, enforce training completion, and run QA for the support organization. Define SLAs and QA rubrics, track metrics and dashboards, partner with Support, AI, and Product to align KB, training, and QA, and ensure QA findings drive coaching and knowledge updates. Serve as the Knowledge & Quality advisor for AI integrations and establish consistent, actionable QA and training practices.

Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.